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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Customer Data Science & AI - **Company:** TUI - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Customer Data Management, Machine Learning, Recommender Systems, Large Language Models, Generative AI - **Published:** August 24, 2026 - **Apply:** https://arc.dev/remote-jobs/j/redirect/pelb7pqbgk ## About the Role * You have proven success leading Data Science, Machine Learning or AI teams within complex organisations and delivering measurable business value through advanced analytics initiatives. * A strong understanding of machine learning methodologies, AI applications and advanced analytics enables you to translate technical opportunities into meaningful commercial outcomes. * 10+ years' experience in Data Science, Machine Learning, or a related field, including at least 5 years in a leadership role. * You'll bring experience leading the full lifecycle of AI and machine learning solutions, from strategy and experimentation through to deployment, monitoring and continuous improvement. * You will have proven leadership skills allowing you to build high-performing teams, develop talent and create an environment where innovation, learning and collaboration can flourish. * You're comfortable engaging with senior stakeholders and can communicate complex technical concepts in a clear and accessible way to a variety of audiences. * Experience with personalisation, customer analytics, recommendation systems, generative AI or large language models would be highly advantageous. ## Description * You'll define and deliver the strategic vision, roadmap and direction for Data Science and AI across TUI's Marketing, Sales & Customers organisation, ensuring initiatives support enterprise goals and customer needs. * Working closely with senior leaders across the business, you'll identify high-value opportunities for advanced analytics, machine learning and AI, building strong business cases that deliver measurable impact. * You'll lead the development, deployment and optimisation of AI and machine learning solutions that enhance customer engagement, personalisation, business performance and decision-making. * Through effective governance, you'll establish frameworks that support responsible AI, ethical decision-making, regulatory compliance and alignment with TUI's values. * You'll champion innovation by exploring emerging technologies, including generative AI, and turning new capabilities into practical solutions that improve customer experiences and business outcomes. * As a recognised leader within the organisation, you'll help foster a culture of collaboration, knowledge sharing and continuous learning across the wider data science community. ## Related Videos - [Every CEO needs a digital twin to understand the scope of generative AI](https://www.wearedevelopers.com/videos/1006-every-ceo-needs-a-digital-twin-to-understand-the-scope-of-generative-ai) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Introduction to Azure Machine Learning](https://www.wearedevelopers.com/videos/368-introduction-to-azure-machine-learning) - [100 million days in Vienna: A story of APIs & AI in tourism.](https://www.wearedevelopers.com/videos/93-100-million-days-in-vienna-a-story-of-apis-ai-in-tourism) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [What non-automotive Machine Learning projects can learn from automotive Machine Learning projects](https://www.wearedevelopers.com/videos/397-what-non-automotive-machine-learning-projects-can-learn-from-automotive-machine-learning-projects) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)