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Software Engineer / Biligual / Remote - **Company:** Iron Mountain, Inc. - **Location:** Boston, MA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Custom Software, Data Centers, Information Management, Systems Integration, Web Services, Enterprise Software Applications, Multi-Agent Systems, Information Technology, Curam Social Program Management, Servicenow - **Published:** August 24, 2026 - **Apply:** https://arc.dev/remote-jobs/j/redirect/pelcu0fokc ## About the Role * 5+ years of experience developing and maintaining solutions on the ServiceNow platform. * Expert proficiency in JavaScript, ServiceNow API web services, and core modules such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO. * ServiceNow Certified Application Developer (CAD) required; Certified Implementation Specialist (CIS) preferred. * Bachelor's degree in Information Technology or a related technical field. * Strong understanding of ITIL principles and a track record of mentoring developers within an Agile framework. ## Description We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an innovative Senior Developer, ServiceNow to join our Enterprise Technology team. As our digital footprint continues to evolve, your expertise will help pave the way for smarter, highly automated enterprise workflows. In this role, you will have the opportunity to design and customize scalable ServiceNow solutions, integrate critical systems, and deploy advanced Now Assist AI tools. Here, your work directly strengthens platform governance while elevating the day-to-day operations of our internal teams. What You'll Do (Responsibilities) In this role, you will: * Lead Technical Architecture & Customization: Design, build, and maintain custom applications, complex workflows, catalog items, and system integrations on the ServiceNow platform. * Advance Now Assist AI Capabilities: Develop and refine AI skills, autonomous agents, and agentic workflows to increase automation and streamline business processes. * Maintain Platform Governance & Integrity: Manage cross-platform impacts of requested changes, enforce quality standards, and oversee regular ServiceNow version upgrades for vendor compliance. * Bridge Technical & Business Needs: Collaborate directly with Solutions Architects and business stakeholders to turn complex requirements into functional Agile deliverables. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developer Time Is Valuable - Use the Right Tools - Kilian Valkhof](https://www.wearedevelopers.com/videos/1792-developer-time-is-valuable-use-the-right-tools-kilian-valkhof) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How Much Does a Software Engineer Make? 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