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# IT Support Technician | Network Solutions

- **Company:** CBIZ Inc.
- **Location:** Maryland Heights, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Networking Hardware, Wireless Access Point, Internet Protocol Telephony, Peripherals, Computer Equipment
- **Published:** August 24, 2026
- **Apply:** https://www.disabledperson.com/jobs/74509601-it-support-technician-network-solutions

## About the Role

* Associates degree from an accredited college or two years of related work experience
 * Able to use general office equipment

## Description

We are looking for a dedicated IT Support Technician to join our team on a project basis with no set end date. This role is directly tied to the duration of a specific project, with the possibility of transitioning to future projects based on business needs and individual performance. However, continued employment beyond the current project is not guaranteed., * Provides professional customer service and remote technical support via phone, email, or messaging application for end users, field technicians, and home office and management staff.

 * Assists with the installation, provisioning and maintenance of network equipment including routers, switches, managed power devices, and access points.
 * Assists with the installation, provisioning, configuration and maintenance of network connected VOIP phone systems.
 * Follows documented processes to ensure proper functionality and accurate data.
 * Troubleshoots and resolves connectivity and performance issues with broadband circuits including Fiber, Cable, DIA, and Cellular.
 * Troubleshoots and resolves issues with PC hardware, software, peripherals, networked printers and all related cables and terminations.
 * Assists field service technicians with complete branch office installations and moves.
 * Resolves issues or follows proper escalation procedures to ensure issues are resolved in a timely manner.
 * Opens and manages tickets for issues and provides regular detailed updates.
 * Conduct root cause analysis for recurring issues to prevent future incidents.
 * Works with hardware owners and project managers to develop and maintain training materials and documentation for field technicians, end users, and internal department use.
 * Serves as a liaison between technical teams and business stakeholders.
 * Provides remote training for end users and field technicians on new equipment, processes, and services.
 * Provides in-person training on all equipment and documented processes for new hires.
 * Assumes responsibility for related project work and duties as required or assigned.


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