> Markdown version of [/jobs/ext/221348-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/221348-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Velocitor Solutions - **Location:** Charlotte, NC, United States - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, VoIP, CompTIA Network+, Web Browsers, Issue Tracking Systems, Information Technology Operations, Office Suite, Azure Active Directory, VMware Horizon View, Backup and Restore, Wi-Fi Technology, Office365, Computer Equipment, Veeam, Server Operating Systems & Platforms, Vmware - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a1063236e089c3e6 ## About the Role * Exceptional Communication Skills * Microsoft Windows and Server Platforms * Microsoft Office365 /Azure AD * Mobile Technologies (Android, iOS, etc.) * Basic network troubleshooting experience * Ability to pass background check * Backup Technologies (Veeam, etc.) * Basic VMWare Knowledge * CompTIA A+, CompTIA Network +, or Microsoft Certifications * Technical Degree or 2 years + equivalent experience * Ability to lift and carry up to 75 lbs. (e.g., desktops, monitors, printers, and other IT equipment) ## Description We are seeking a motivated and service-oriented IT Support Specialist to join our team at Velocitor Solutions. This role is responsible for supporting day-to-day IT operations and delivering exceptional technical support to employees across the organization. The ideal candidate will play a key role in maintaining and troubleshooting employee workstations, managing IT assets, and ensuring the smooth operation of systems, tools, and technologies used throughout the company. This position requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The IT Support Specialist will work closely with team members to resolve technical issues, support onboarding and offboarding processes, and contribute to ongoing IT initiatives and projects. Responsibilities * Basic technical support at the network level: WAN and LAN connectivity, and WiFi * Support of service requests and minor projects * Responsible for working cases ticketing system * Develop and maintain technical knowledge for desktop/laptop environments. * Support of VDI environment (VMWare Horizon) * Escalate service issues that require higher-level engineer support * Organize, manage, and articulate workload and tasks * Ability to work in a team and communicate effectively and efficiently * Provide excellent customer service * Workstation management and troubleshooting * Active Directory management and troubleshooting * Microsoft 365/ Azure AD/ Exchange Online management and troubleshooting * Onboard new hires/Deboard former employees * Support AV systems (projection, video conferencing, and room scheduling) * Maintaining inventory of IT equipment (computers, monitors, IT supplies etc.) and in an asset management system * Support users on applications and tools (VOIP, MS TEAMS, Office Suite, Browsers, etc.) * Set up and troubleshoot printer/copier/scanners * Troubleshoot basic network connectivity and Wifi issues * Participate in on call schedule. Some off hours work is possible and may be required ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)