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# IT Support Specialist

- **Company:** Pinnacle Inc.
- **Location:** Glendale, CA, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Android Software Development, Server Applications, Apple IOS, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, TCP/IP, Network Routers, Computer Network Technologies, Office365, Tablet Computers, Peripherals, Firewalls (Computer Science), Gsuite
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f36d5460eb78538e

## About the Role

* Excellent attitude, phone etiquette, written and verbal communication, and people skills
 * Ability to properly prioritize and see to completion multiple commitments while accurately tracking time
 * Enthusiasm for IT and technology. Self-motivated, with initiative and a 'can do' attitude
 * Proven technical, problem solving and troubleshooting ability
 * Clean driving record
 * Available to work in our Glendale Offices
 * Available to participate in our after-hours projects
 * Willing to work outside normal office hours from time-to-time when required

Technical Skills and Experience Required:

 * 5+ years' IT Support experience REQUIRED
 * Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, OS X, iOS and Android), Office 2007 / 2010 / 2013 / 2016
 * Advanced knowledge of computer hardware, peripherals, basic networking concepts and Microsoft Office applications.
 * Working experience with Office365, Google Apps, and Microsoft Outlook profile configuration
 * Basic understanding of domain-based networks, such as file and print shares, mail and application servers.
 * Basic knowledge of mobile devices and tablets and mobile device management
 * Basic Active Directory management as it relates to user account creation and modification, security and distribution groups
 * Hands-on working experience with routers, firewalls, switches, VPN devices and wireless and other networking technologies, including TCP/IP, DNS & DHCP

## Description

The IT Support Specialist is on the front lines assisting Employees / Clients requiring assistance with desktop, software and hardware related business technology issues. We want our Employees / Clients to recognize that another human being is on the other end of the phone or email working to understand their concern and helping them get to a resolution efficiently., Receiving, prioritizing, documenting, and actively resolving technical support requests from our Employees / Clients in a timely manner. This job involves talking to Employees / Clients on the telephone, communicating via email and chat, servicing Employees / Clients onsite and in-person, working in a busy (sometimes high pressure) support environment. You must enjoy working with people and have excellent written and verbal communication skills.


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