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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cisco SD-WAN Engineer - **Company:** OpenKyber LLC - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Systems Engineering, Microsoft Azure, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Windows PowerShell, Azure Active Directory, Zero Trust Network Access, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Network Access Control, Break Fix, Microsoft InTune, Information Technology, CIS Benchmarks, Cisco - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e51b0511013bae8 ## About the Role * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) * 10 to 15 years of experience in IT engineering or a related role, preferably at a senior level * Strong expertise in Windows operating systems within enterprise environments * Hands-on experience with Microsoft Intune for endpoint and policy management * Solid understanding of Microsoft Azure, especially identity, device management, and security services * Strong experience with Local AD and Azure AD, including architecture, administration, and troubleshooting * Proven experience in IT security, with knowledge of endpoint security, identity security, and Zero Trust concepts * Experience with or understanding of Portnox or similar Network Access Control (NAC) solutions * Familiarity with Azure compliance and security capabilities and best practices * Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, VLANs, and general network troubleshooting * Excellent problem-solving skills and the ability to work directly with end users in a support-oriented environment * Strong communication skills, customer-focused mindset, and ability to work independently * Proficiency with PowerShell scripting and automation, * Microsoft certifications (e.g., Azure Administrator, Endpoint Administrator, Security Engineer) * Networking certifications or experience (e.g., CCNA or equivalent hands-on experience) * Experience with enterprise security or compliance projects * Proficiency with PowerShell scripting and automation * Experience supporting distributed or global teams ## Description OpenKyber is looking for a Senior IT Support Engineer that will be responsible for managing and supporting Windows-based endpoints in an enterprise environment, leveraging Microsoft Intune, Azure, and identity platforms to ensure secure, compliant, and reliable device operations. Responsibilities: * Acts as a senior escalation point for IT support, collaborates closely with IT and Security teams, and maintains technical documentation while continuously improving systems, processes, and overall security posture * Manage, deploy, configure, and support Windows-based endpoints (Windows 10/11) in an enterprise environment * Administer and maintain device management solutions using Microsoft Intune, including policy enforcement, patching, and compliance management * Design, manage, and support Microsoft Azure services with a focus on identity, endpoint, and security * Administer and maintain Local Active Directory (AD) and Azure Active Directory (Azure AD / Entra ID), including synchronization, access control, and lifecycle management * Participate in and support IT information security initiatives, including endpoint security, identity protection, and access control * Support and maintain Portnox * Configure and manage Azure security and compliance features, such as Conditional Access, Defender, security baselines, and compliance policies * Provide basic network troubleshooting and support, including LAN/WAN connectivity, DNS, DHCP, VPN, and network access issues * Act as a senior escalation point for end-user IT support, providing hands-on troubleshooting and effective problem resolution * Collaborate with internal teams (IT, Security, Infrastructure) to continuously improve systems, processes, and security posture * Create and maintain technical documentation, procedures, and best practices ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Events like RSAC Get You CISOs. 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