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# Servicedeskmedewerker ICT

- **Company:** igen group B.V.
- **Location:** Almere, Netherlands
- **Salary:** €2,610.0 - €3,250.0
- **Contract:** Permanent contract
- **Skills:** Topdesk, Software Engineering
- **Published:** August 25, 2026
- **Apply:** https://igen.nl/servicedeskmedewerker-ict-1066ep-23/?apply=true

## About the Role

* Een afgeronde mbo niveau 3 of 4 opleiding in een IT-richting;
 * Minimaal 6 maanden werk- of stage-ervaring in een IT-supportrol;
 * Basiskennis van ITIL, Windows 10, Office 365 en Active Directory, of motivatie om dit bij ons verder te leren;
 * Goede communicatieve vaardigheden en een klantgerichte instelling;
 * Positieve mindset en zin om te groeien in IT.
 * Twijfel je of je aan alles voldoet? Geen probleem - we kijken samen naar de mogelijkheden!

## Description

* Ondersteunen van eindgebruikers bij hardware- en softwareproblemen (1e en 2e lijns support);
 * Incidentbeheer: registreren, bewaken en oplossen via TOPdesk;
 * Problemen analyseren en proactief meedenken in oplossingen;
 * Schrijven van werkinstructies en handleidingen voor gebruikers;
 * Samenwerken met andere teams aan complexe vraagstukken.


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