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# IT Manager

- **Company:** Bridgewell
- **Location:** AMSTERDAM, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Health Informatics, IBM Hardware Management Console, Issue Tracking Systems, Microsoft InTune
- **Published:** August 25, 2026
- **Apply:** https://www.bridgewell.nl/en/vacancies/it-manager-34233/

## About the Role

* HBO level of working and thinking, preferably in ICT or technical business administration;
 * At least seven years of leadership experience within IT;
 * Experience managing first-, second- and third-line support teams;
 * Experience managing a development team and guiding developers in prioritisation, planning and collaboration;
 * Knowledge of ticketing systems such as Atera and endpoint management via Intune;
 * Experience with SLAs, processes, escalations and vendor management;
 * Advantageous: knowledge of ITIL, project-based working, healthcare IT or multi-site environments;
 * Strong analytical skills, decisive and focused on clear processes;
 * Strong communication skills with natural leadership qualities;
 * Fluent in Dutch and English.

## Description

You will build a stable and professional technology organisation. You will further set up the IT support team, currently consisting of 2 FTE, and additionally take charge of the development team of 5 FTE. Both teams require clear structures, predictable processes and direction. You bring this together in a way that suits a nationwide healthcare organisation, where security and reliability are paramount.

You will develop a solid foundation for support. This includes hardware management, inventory management, ticket flows from first to third line, SLAs, a knowledge base and uniform working processes for incidents, onboarding, escalations and reporting. At the same time, you provide direction to the development team. You do not need to have a development background, but you understand how to enable development teams to work effectively together, how to set priorities and how to guide teams towards consistent delivery.

You will also create a support blueprint for opening new locations. You ensure that support and development work together logically within this framework, so that the entire network is supported in a uniform, secure and efficient manner. You maintain oversight, decide what needs to be done today and what can be improved tomorrow, and ensure that the foundations remain solid.


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