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# Technical Support Engineer

- **Company:** Redwood Software
- **Location:** Houten, Netherlands
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Bash Shell, Software as a Service, Databases, Linux, Job Scheduling, Python (Programming Language), Log Analysis, Automation of Marketing, SAP ERP, Windows PowerShell, SAP (Applications), Systems Integration, Scripting, Multi-Agent Systems, Bug Reporting, Api Design
- **Published:** August 25, 2026
- **Apply:** https://www.adzuna.nl/details/5855486815

## About the Role

* Several years of experience in technical or application support roles.
 * Strong technical skills across:
 + Windows and/or Linux systems
 + Databases and SQL
 + Networking
 + APIs and integrations
 + SAP ERP environments
 * Strong scripting skills (PowerShell, Bash, Python).
 * Ability to diagnose multi-factor and non-obvious technical issues.
 * Strong written and verbal communication skills.
 * Proven ability to work independently and manage complex cases.
 * Proficiency in English (written and spoken)., * Experience supporting enterprise-scale workload automation platforms.
 * Exposure to SaaS-based scheduling or hybrid execution models.
 * Experience with SAP-related products beyond SAP ERP.
 * Knowledge of additional ERP platforms.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

## Description

The Support Engineer supporting Redwood Products is a fully proficient technical support professional who independently resolves a broad range of customer issues, including complex and non-standard automation scenarios. This role requires strong technical depth in Workload Automation products, sound judgment, and the ability to collaborate effectively across teams. The Support Engineer is expected to handle complex troubleshooting, support peers, and actively contribute to the continuous improvement of support processes and documentation., * Independently manage and resolve complex customer cases end-to-end.

 * Troubleshoot cross-domain issues involving:
 + Advanced job scheduling and dependency chains
 + Multi-agent and hybrid execution environments
 + API-driven automation and integrations
 + SAP ERP job orchestration and dependencies
 * Analyze logs, execution traces, and system behavior to identify root causes.
 * Identify and document product defects with clear reproduction steps and supporting
evidence.

 * Communicate confidently with customers in technically deep discussions.
 * Improve and maintain knowledge base articles and internal troubleshooting
documentation.

 * Assist with onboarding and knowledge sharing by supporting less experienced
engineers.

 * Participate in initiatives to improve support quality, efficiency, and tooling.
Collaborate closely with Engineering and other internal teams on escalated issues.


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