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# 3rd line engineer

- **Company:** Nextech Group Ltd
- **Location:** Tamworth, UK
- **Experience:** Experienced
- **Salary:** £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Bash Shell, Dynamic Host Configuration Protocol, Distributed File Systems, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Windows Servers, Network Installation Services, Windows PowerShell, Microsoft SharePoint, Virtual Local Area Networks, Virtualization Technology, VMware VSphere, Firewalls (Computer Science), Microsoft InTune, Information Technology, Patch Management, Fortinet, Cloud Migration
- **Published:** August 25, 2026
- **Apply:** https://www.totaljobs.com/job/3rd-line-engineer/nextech-group-limited-job107895993

## About the Role

* Proven 3rd line experience, ideally within an MSP environment
 * Strong skills across a range of technologies including:

 * Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint)
 * Virtualisation - Hyper-V and/or VMware vSphere
 * Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki)
 * Windows Server - AD, DHCP, DNS, DFS, Group Policy
 * Security - Endpoint protection, patch management, email security
 * Scripting - PowerShell, Bash, or similar

Experience delivering or contributing to IT projects end-to-end

Excellent communication skills - able to translate technical concepts for non-technical stakeholders

A proactive, self-motivated approach with strong documentation habits

Requirements

 * Must be able to pass an Enhanced DBS check (required for education sector work)
 * Full UK driving licence

## Description

We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects, and client-facing solutions.

This is a hands-on role that blends deep technical problem-solving with meaningful project work.

You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base.

What You'll Be Doing

 * Resolving complex 3rd line escalations across networking, servers, cloud, and security
 * Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more
 * Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments
 * Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms
 * Mentoring and supporting junior engineers
 * Producing clear technical documentation and project plans
 * Working directly with clients in both B2B and education environments


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