> Markdown version of [/jobs/ext/2215519-1st-line-support-helpdesk-analyst](https://www.wearedevelopers.com/jobs/ext/2215519-1st-line-support-helpdesk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st Line Support Helpdesk Analyst

- **Company:** Paddock Wood
- **Location:** Paddock Wood, UK
- **Salary:** £25,000.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Software Documentation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Microsoft SharePoint, Network Routers, Firewalls (Computer Science)
- **Published:** August 25, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-support-helpdesk-analyst/57273021

## About the Role

Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude., * Great customer service skills

 * Positive and passionate about technology
 * Good problem solving skills
 * 1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory, * Office 365
 * Microsoft 365
 * Windows 11
 * Active Directory
 * DNS & DHCP Management
 * Microsoft Office
 * Networking
 * SharePoint
 * WatchGuard Firewall

## Description

As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response.. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30, * Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory

 * First point of contact for support calls
 * Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory
 * Achieve both personal and team Golden KPIs targets such as customer satisfaction
 * Working in order of SLA and priority of tickets
 * System documentation


## Related Videos

- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)