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# 2nd Line Service Desk Technician

- **Company:** Mexa Solutions
- **Location:** Swindon, UK (Remote available)
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Software, Windows Servers, Networking Basics, Software Troubleshooting
- **Published:** August 25, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbc1dc8c61186fd0e77bf0f67753b1d265/eaa

## About the Role

* Experience in a 2nd line IT support role
 * Good knowledge of Microsoft technologies, including Microsoft 365 and Windows environments
 * Understanding of Windows Server, Active Directory, DNS, DHCP and networking fundamentals
 * Strong troubleshooting and analytical skills
 * Excellent communication and customer service skills
 * A proactive approach and genuine sense of ownership

Experience within an MSP would be beneficial, but it isn't essential. If you've developed strong 2nd line skills in an internal IT environment and enjoy working across a broad range of technologies, we'd still love to hear from you.
The kind of person who'll thrive here
You don't like leaving problems half solved.
You enjoy the challenge of working things out.
You're organised enough to juggle multiple priorities, but calm enough to keep your head when something urgent lands in your queue.

## Description

You'll become a trusted technical contact for your customers, taking ownership of issues from start to finish and making sure they're resolved properly.
One day you could be troubleshooting Microsoft 365.
The next, investigating server issues, resolving networking problems, or helping a customer get back online after an unexpected outage.
No two days are quite the same.
What you'll be doing

 * Providing 2nd line technical support across a broad range of customer environments
 * Troubleshooting Microsoft 365, Windows, server, networking and cloud-related issues
 * Taking ownership of incidents and service requests through to resolution
 * Supporting users remotely and occasionally onsite when required
 * Creating and maintaining clear technical documentation
 * Working closely with colleagues to share knowledge and resolve more complex issues
 * Delivering a high standard of customer service on every interaction
 * Continuously developing your technical knowledge across new technologies