> Markdown version of [/jobs/ext/2216321-salesforce-technical-architect-service-cloud-agentforce](https://www.wearedevelopers.com/jobs/ext/2216321-salesforce-technical-architect-service-cloud-agentforce). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Technical Architect - Service Cloud & Agentforce - **Company:** Focus Cloud Limited - **Location:** West Yorkshire, UK (Remote available) - **Experience:** Expert - **Salary:** £169,000.0 - £195,000.0 - **Contract:** Temporary contract - **Skills:** Automation of Tests, Microsoft Azure, Software Quality, Continuous Integration, DevOps, Release Management, Cloud Services, Copado, Salesforce.Com, Software Deployment, Systems Integration, Management of Software Versions, Trunk-based Development, Enterprise Application Integration, Apex Code, SOAPAPI, Git, Deployment Automation, Enterprise Integration, Devsecops - **Published:** August 25, 2026 - **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-7749390BEFF175D832/ ## About the Role * Extensive enterprise technology experience, ideally 10+ years overall with 6+ years hands-on Salesforce, including expert-level Salesforce Service Cloud architecture and implementation. * Strong hands-on Agentforce expertise covering agent configuration, prompts, actions, topics, grounding, orchestration and service workflows. * Deep Salesforce technical knowledge across Apex, Lightning Web Components (LWC), Flows, Platform Events, REST/SOAP APIs, data modelling and enterprise integration patterns. * Strong Azure DevOps experience across Boards, Repos, Pipelines, Test Plans, release management and deployment governance. * Proven expertise in Trunk-Based Development and CI/CD automation, including quality gates, release approvals, environment management, versioning and rollback. * Hands-on experience with Salesforce DX, Git and Copado/Gearset, alongside strong knowledge of DevSecOps, Salesforce security, permissions, sharing, compliance and platform governance. * Strong technical leadership, architecture governance and stakeholder management skills, with the ability to guide distributed technical teams and influence complex solution decisions. ## Description This senior, hands-on role combines Salesforce Service Cloud and Agentforce architecture with Azure DevOps, CI/CD, Trunk-Based Development, enterprise integration and release governance. You will own the target-state Salesforce architecture, providing technical leadership from solution design through build, testing, automated deployment and production readiness, while ensuring solutions are scalable, secure and aligned with enterprise engineering standards., * Service Cloud & Agentforce Architecture + Own end-to-end technical architecture across Salesforce Service Cloud and Agentforce, defining target-state application, integration, security, data and environment architecture. + Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service. + Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation and human hand-off. * DevOps, CI/CD & Engineering + Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD, including environment management, release governance and deployment automation. + Establish Trunk-Based Development, pull-request governance, automated quality gates, versioning and rollback strategies. + Govern deployment tooling including Copado, Gearset or equivalent Salesforce DevOps platforms. * Technical Leadership & Governance + Govern technical designs, integrations, code quality, test automation, security and release readiness throughout the delivery life cycle. + Ensure architecture meets requirements across performance, resilience, security, observability, compliance, maintainability and Salesforce platform limits. + Mentor technical leads and developers, resolving complex design challenges and supporting cutover, production deployment and post-release assurance. ## Related Videos - [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)