> Markdown version of [/jobs/ext/221749-help-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/221749-help-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** Haigler Systems - **Location:** Nocatee, FL, United States - **Experience:** Starter - **Salary:** $41,600.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wi-Fi Technology, Network Routers, Google Cloud, Office365, Information Technology, Network Support, Cisco - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=80acf4eb5e46447e ## About the Role * 1-2 years of IT support experience or formal education in computer technology. * Strong communication and customer-service skills - you enjoy helping people. * Basic understanding of computers, operating systems, and networks. * Must be 18 years or older, a U.S. citizen or resident alien, and able to pass an enhanced background check (required by the North Carolina Alarm Board). Preferred Skills * Familiarity with Microsoft 365, Azure, or Active Directory. * Hands-on experience building or troubleshooting PCs. * Basic understanding of networking equipment (switches, routers, firewalls). * Certifications: CompTIA (A+, Network+, Security+), Microsoft M365/Azure, or Cisco CCNA. * Prior use of Kaseya BMS, Datto RMM, or similar MSP tools. * Understanding of cybersecurity best practices (MFA, endpoint protection, secure backups). * Exposure to Windows Server (2016-2022) and RDS environments. * Experience with cloud infrastructure (Google Cloud, AWS)., * Do you possess the ability to pass an enhanced background check to comply with the North Carolina Alarm Board's certification process?, * Help desk: 1 year (Required) * Windows: 1 year (Required) * Workstation (Windows 7, 8.1, 10, 11/MacOS Mojave+) support: 1 year (Preferred) * Networking Support (TCP/IP, VLAN, DHCP, DNS, VPN): 1 year (Preferred) * Microsoft 365 Suite Services support: 1 year (Preferred) ## Description Haigler Systems is a North Carolina-based Managed Service Provider (MSP) supporting businesses with IT, networking, cybersecurity, and Microsoft 365 solutions. We're a small but fast-growing team where every employee makes an impact. If you're passionate about technology, problem-solving, and helping people, this is a great place to start and grow your IT career. What You'll Do * Provide first-level technical support for client computers, printers, mobile devices, and networks. * Troubleshoot and resolve Windows 10/11 and macOS workstation issues. * Support users with Microsoft 365 apps, Exchange Online, SharePoint, OneDrive, and Teams. * Assist with basic networking (TCP/IP, DHCP, DNS, VPN) and Wi-Fi connectivity issues. * Document all issues, actions, and resolutions clearly in our ticketing system. * Escalate more complex issues to Tier 2/3 technicians when needed. * Learn new systems and technologies through guided training and mentorship. ## Related Videos - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)