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# IT Support Specialist

- **Company:** Acro Service Corporation
- **Location:** Carson City, NV, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Antivirus Softwares, CompTIA Network+, CompTIA Security+, Desktop Computing, Desktop Virtualization, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Tablet Computers, Information Technology
- **Published:** August 25, 2026
- **Apply:** https://www.dice.com/job-detail/0c03470e-ce25-4a28-9b7e-36ba9eba7146

## About the Role

* Solid knowledge of Service Desk and Customer Support center operations.
 * Minimum of two (2) years hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
 * Have a proactive nature with the ability to solve problems.
 * Be able to work on multiple projects, activities, and tasks, simultaneously.
 * Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:

 * CompTIA A+, CompTIA Network+, CompTIA Security +
 * MCSA: Windows 10
 * MCSE: Desktop Infrastructure
 * ITIL
 * Udemy IT Help Desk Professional

## Description

* Responsible for providing tier-one network and systems support by answering, responding, and solving customer s technical requests in a non-scripted environment.
 * Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.
 * Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.
 * Assisting with asset management of computers, peripheral devices and printers
 * Writing customer communications, processes, and other customer-facing documentation.
 * Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
 * Work within an agile project management environment.


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