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# IT Support Assistant

- **Company:** Meineke Car Care Centers, Inc.
- **Location:** United States
- **Experience:** Starter
- **Salary:** $31,200.0 - $35,360.0
- **Contract:** Franchise
- **Skills:** Issue Tracking Systems, Internetworking, Internet Service Provider, Networking Basics, Remote Service Software, Software Troubleshooting, Computer Equipment, Information Technology
- **Published:** August 25, 2026
- **Apply:** https://meineke-careers.careerplug.com/jobs/3562523/apps/new

## About the Role

* A genuine interest in IT/tech support and a willingness to learn
 * Strong communication skills, comfortable explaining technical issues to non-technical staff, patiently and clearly, by phone or in person
 * Basic familiarity with Windows troubleshooting, general computer hardware, and common connectivity issues
 * Reliable, organized, and able to manage multiple requests at once without getting overwhelmed
 * A valid driver's license (occasional local travel required)

Nice to have, not required:

 * Prior experience in a tech-adjacent retail role (e.g., Best Buy Geek Squad, Micro Center, similar)
 * Familiarity with ticketing systems, remote support tools, or basic networking concepts

No prior professional IT experience required, we're looking for the right attitude and aptitude as much as a resume.

## Description

Solvix Auto, a Meineke Car Care franchisee operating 56 locations across Indiana, Ohio, Michigan, and Illinois, is looking for an entry-level IT Support Assistant to join our small but growing IT team. This is a great opportunity for someone early in their IT career, whether fresh out of school, self-taught, or coming from a tech-adjacent retail role, to get hands-on experience supporting a real, multi-location business.

You'll be the first line of support for day-to-day technical issues across our store network: phones, internet connectivity, basic hardware and software troubleshooting, and general tech support requests from store staff and management. This role is ideal for someone who's patient, detail-oriented, comfortable talking users through problems over the phone, and eager to build real-world IT experience.

What You'll Do

 * Field and resolve day-to-day IT support requests from store locations, phones, internet/connectivity issues, printers, POS-adjacent hardware, and general troubleshooting
 * Coordinate with our ISPs and phone vendors (Comcast Business VoiceEdge, Spectrum, and others depending on store location) to report and track outages or service issues
 * Provide basic hardware support: diagnosing common PC issues, coordinating equipment swaps or repairs, and setting up new devices for store staff
 * Document recurring issues and maintain clear records of support requests and resolutions
 * Escalate more complex technical issues to the IT Systems Administrator as needed
 * Occasionally travel to nearby store locations for in-person support or equipment delivery/setup
 * Help maintain accurate device and equipment inventory across all locations


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