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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Success Architect - **Company:** Informatica - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Application Integration Architecture, Microsoft Azure, Software as a Service, Cloud Computing, Databases, Data Integration, Data Virtualization, Data Warehousing, Software Architecture, Salesforce.Com, Software Engineering, Software Systems, Google Cloud, Enterprise Software Applications, Information Technology, Data Management, Microservices - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=449a301489404d88 ## About the Role * Expert level knowledge on Informatica Master Data Management product suite required * Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products. * Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices) * Track record of successful managing customers and complex data management needs * Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP). * Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues. * Excellent communication skills to translate complex technical concepts clearly to customers and internal teams. * Customer-focused collaboration experience, working cross-functionally and mentoring technical staff. * Understanding of networking, operating systems and security best practices. * Experience with Informatica IICS platform would be preferable, * Bachelor's degree in Computer Science or equivalent technical background preferred * 15+ years of relevant professional experience in technical support, consulting, or software engineering ## Description We're looking for a seasoned Technical Support Architect with deep expertise in post-sales support or consulting in enterprise software to join our Customer Success organization. In this senior individual contributor role, you'll serve as the highest escalation point for complex, high-impact technical challenges - providing architectural guidance, driving root cause analysis, and ensuring our customers get the most out of the Salesforce MDM Platform. You'll work cross-functionally with Product, R&D, and Engineering teams while mentoring engineers and setting the technical bar for the support organization., * Serve as a technical expert and architect for Informatica MDM SaaS implementations, providing guidance on best practices, architecture design, and troubleshooting. * Review customer's implementation architecture and use cases * Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations. * Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively. * Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs. * Plan proactive customer engagements and work on deflecting situations before they become escalated. * Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships. * Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers. * Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards. * Collaborate with management to refine processes affecting both customer interactions and internal support efficiency. * Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Microservices: how to get started with Spring Boot and Kubernetes](https://www.wearedevelopers.com/videos/242-microservices-how-to-get-started-with-spring-boot-and-kubernetes) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)