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# Analyst Lead, Product Technical Support

- **Company:** FIS Global
- **Location:** Jacksonville, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Treasury System
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=65c070eb8e2dfbd8

## About the Role

* 5+ years Prior Client Experience required
 * 3+ years of experience in treasury industry
 * Knowledge of Treasury Management Solution
 * Experience supporting financial or treasury management solutions.
 * Experience working directly with clients to troubleshoot issues and drive resolutions.
 * Self-starter mentality with the ability to work independently through support queues.
 * Leadership experience or demonstrated readiness for a leadership track.
 * Basic SQL knowledge and comfort working with data to analyze and resolve issues.
 * Strong analytical, problem-solving, and decision-making skills.
 * Excellent written and verbal communication skills.
 * Comfortable working with minimal supervision on complex and high-impact issues.

## Description

Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues. Takes ownership of escalated technical issues, ensuring timely resolution and maintaining a high level of customer satisfaction. Provides insights into product enhancements based on comprehensive customer interactions.

What You Will Be Doing

 * Serve as a primary support resource for clients using Treasury Management software.
 * Build and maintain strong client relationships while acting as a trusted advisor on treasury-related issues.
 * Handle complex and escalated client inquiries, taking full ownership through resolution.
 * Troubleshoot issues related to cash management, foreign exchange, interest rates, and treasury workflows.
 * Work cross-functionally with internal teams (product, technology, operations) to identify root causes and implement fixes.
 * Manage and prioritize work queues independently, ensuring timely responses and resolutions.
 * Apply data analysis and basic SQL knowledge to investigate issues and validate solutions.
 * Provide insights and recommendations for product enhancements based on client interactions and recurring issues.
 * Lead large initiatives or processes related to client support or operational improvement.
 * Perform other related duties as assigned.


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