> Markdown version of [/jobs/ext/2218165-it-help-desk-supoort](https://www.wearedevelopers.com/jobs/ext/2218165-it-help-desk-supoort). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Supoort - **Company:** Notre Dame Academy - **Location:** Hingham, MA, United States (Remote available) - **Experience:** Experienced - **Salary:** $65,000.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, Information Systems, Desktop Computing, Networking Hardware, Microsoft Office, Network Service, Wide Area Networks, Connectivity Problems, Peripherals, Computer Equipment, Laptops, User Accounts - **Published:** August 25, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5901425?domainName= ## About the Role 60% of the first part of your deductible to ease your healthcare costs. *Generous Paid Time Off: o4 weeks of vacation to recharge o4 personal days for your well-being o6 sick days to take care of yourself when needed oPaid Family Medical Leave to support you during significant life events Key Responsibilities: *Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email, phones and phone service, and network and internet equipment. *Provide troubleshooting and support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via phone calls, emails, and in person. *Set up A/V equipment and provide support for meetings, training, and events. *Document requests and issues in the department tracking system and assign, update, and complete work orders. *Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables. *Create and maintain user accounts, shared resources and permissions with Active Directory, and many internal systems. *Contribute to the maintenance and application of hardware, software, and processes for information security, particularly in regard to end-user hardware, software, and processes. *Work with external vendors for installations and repairs when assigned. *Other duties as assigned. Education & Experience Requirements: *Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience in installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office. Experience resolving internet, network, and telephone connectivity problems. *Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone. *Experience supporting computers in a Windows WAN/LAN environment. *Bachelor's degree and/or relevant professional certifications in Information Systems, Computers Science, or related field preferred *Experience participating in projects for IT support and/or enhancements. *Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment. *Ability to lift and transport moderately heavy objects such as computer and peripherals. The Ideal Candidate Posses: *Ability to identify, analyze, troubleshoot, and solve complex programs. *Ability to create and maintain a good rapport with end-users, colleagues, and vendors, whether over the phone, via email, or in person. Customer service oriented with ability to negotiate and resolve differences. *Detail-oriented, well-organized, and accurate. *Ability to prioritize and to set and meet deadlines. Ability to effectively handle various duties simultaneously and works well under pressure. *Strong verbal and written communication skills. *Ability to work as a member of multidisciplinary groups as well as work independently with minimal supervision. *At Notre Dame Academy, we celebrate diversity and strive to create a working and learning environment that reflects our community. We encourage candidates of all backgrounds to apply. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)