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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Analyst - **Company:** Mthree - **Location:** New York, NY, United States - **Salary:** $85,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** CA Workload Automation Ae, IBM Rational ClearCase, Cloud Computing, Cyber Security, Databases, Linux, DevOps, Perl (Programming Language), Job Scheduling, Python (Programming Language), Unix Shell, Enterprise Messaging Systems, Multicasting, Network Diagnostics, Perforce, Simple Network Management Protocols, Software Engineering, TCP/IP, Scripting, Information Technology - **Published:** August 25, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2940851535-2 ## About the Role * Strategic mindset with specific focus on tooling, automation, and efficiency * Able to troubleshoot, problem solver, analytical * Proficiency with Linux * Proficiency with Databases * Strong scripting skills, like Perl, Python, or UNIX shell. * Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP) * Excellent spoken and written English communication skills. * Bachelor's degree in Computer Science or related field from an accredited college or university. Desired Skills: * Experience providing application support for mission-critical applications * Good working knowledge of trading and risk management business concepts * Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case) * Familiarity with Cloud technologies and supporting applications hosted on cloud At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion. ## Description We are looking for a Production Support Analyst to join our client's team in NYC. This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge Funds, OTC Derivatives, Listed, Commodities and FX desks, including weekend oncall and business escalation. The Production Management team is the global group responsible for ensuring optimal performance and stability of applications and infrastructure providing critical IT services to multiple businesses and product lines. The role offers a fast-paced and interesting mix of technical and business challenges, allowing the holder to develop an in-depth understanding of our client's technologies and businesses. While direct experience with these systems and business lines is not essential, the role requires these skills and knowledge to be developed over time. The team operates on a global, follow-the-sun basis that includes weekend coverage on rotation. About mthree: Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide. Core Services: * Consulting and Advisory * Managed Services * Alumni Graduate Program * Alumni Pro Program We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas. Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations., * Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally, ensure issues are tracked through to resolution. * Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution. * Facilitate root cause investigations and manage the implementation of corrective and preventative measures. * Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures. * Partner with development teams to drive stability, operational excellence, and a culture of efficiency. * Ensure team knowledge is current and forward-looking. * Respond to regulatory and compliance issues with urgency. * Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues. * Review, execute, and verify production changes in strict accordance with procedures defined in change documents. * Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete. * Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)