> Markdown version of [/jobs/ext/2218241-on-site-it-support-technician-healthcare-clinical-systems](https://www.wearedevelopers.com/jobs/ext/2218241-on-site-it-support-technician-healthcare-clinical-systems). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # On-Site IT Support Technician - Healthcare / Clinical Systems - **Company:** INTELLISAVVY, LLC - **Location:** Stony Brook, NY, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Cerner, Microsoft Windows, Health Informatics, BitLocker Drive Encryption, System Configuration, Radio-Frequency Identification, Single Sign-On, Wireless Networks, Software Troubleshooting, Peripherals, Guidewire PolicyCenter, Mobile Computing - **Published:** August 25, 2026 - **Apply:** https://www.dice.com/job-detail/52dfdd67-6e45-4594-ab4f-8879d74601a9 ## About the Role The ideal candidate will have 2+ years of hands-on IT support experience, preferably within a healthcare or hospital environment, with experience supporting Windows endpoints, mobile computing carts, peripherals, and clinical applications such as Cerner EMR., * 2+ years of Technical Support, Desktop Support, PC Technician, or Field Support experience. * Hands-on experience troubleshooting and repairing PCs and peripheral hardware. * Experience with Windows 10 installation, imaging, configuration, and troubleshooting. * Experience supporting HP and/or Lenovo endpoints. * Experience with wireless connectivity and endpoint troubleshooting. * Experience with Cerner EMR. * Experience installing, configuring, and testing IT equipment. * Strong troubleshooting, customer-service, and communication skills. * Ability to work independently in an onsite hospital environment., * Previous hospital or healthcare IT support experience. * Hands-on experience with JACO and/or Capsa Workstations on Wheels (WOWs). * Experience with Ergotron carts. * Experience with HealthCast / Identity Automation SSO. * Experience with BitLocker, Absolute, and Kase/KACE imaging. * CompTIA A+ or other relevant hardware/desktop-support certification. * Manufacturer/equipment-specific certifications applicable to supported equipment., * Ability to lift equipment weighing up to 50 lbs. * Ability to kneel, squat, work underneath desks/workstations, and climb a ladder when required. * Must have appropriate tools necessary to perform assigned technical work. * Must meet applicable hospital immunization and vendor credentialing requirements., A 2-5 year IT support professional with strong hands-on desktop/hardware troubleshooting experience who has previously worked in a hospital or healthcare environment. Candidates with direct Cerner + JACO/Capsa WOW/cart support experience will be strongly preferred. ## Description We are seeking an On-Site IT Support Technician to provide hands-on technical support within a hospital environment. The technician will support approximately 800 mobile clinical carts/workstations across multiple locations and will be responsible for hardware troubleshooting, repairs, PC imaging, peripheral installation, preventive maintenance, inventory management, and end-user technical support., * Troubleshoot, repair, and maintain JACO, Capsa, and Ergotron mobile clinical carts / Workstations on Wheels (WOWs). * Diagnose and resolve hardware and software support tickets. * Configure and deploy HP and Lenovo PCs/endpoints. * Perform Windows 10 imaging, deployment, configuration, and troubleshooting. * Install and support monitors, barcode scanners, RFID readers, badge readers, keyboards, mice, and other peripherals. * Configure and troubleshoot wireless network connectivity. * Support HealthCast / Identity Automation Single Sign-On (SSO) environments. * Support endpoint security technologies including BitLocker and Absolute. * Perform operating-system imaging using Kase/KACE appliance. * Build and configure new clinical carts and replace batteries and defective components. * Perform preventive maintenance and maintain accurate equipment, cart-location, and spare-parts inventories. * Coordinate warranty repairs and replacement parts with equipment manufacturers. * Work directly with hospital clinical and technical teams to resolve equipment issues. * Participate in technical and patient-safety meetings when required. * Maintain documentation and provide status updates on assigned technical work. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [SSO with Ethereum and Next JS](https://www.wearedevelopers.com/videos/288-sso-with-ethereum-and-next-js) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)