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# Teams Phone Engineer 6200392

- **Company:** Accenture
- **Location:** Cleveland, OH, United States
- **Experience:** Expert
- **Salary:** $124,800.0 - $145,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Collaborative Software, Information Technology Consulting, IP Routing, Routing, Public Switched Telephone Networks, Remote File Sharing, Systems Architecture, Diagnostic Tools, Firewalls (Computer Science)
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5fae50258d501200

## About the Role

* Minimum 5 years in customer facing roles in Unified Communications, IT consulting, or systems architecture.
 * Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
 * Hands on expertise with Microsoft Teams Rooms MTRs , including Android and Windows based deployments.
 * Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
 * Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
 * Proficiency in Microsoft 365 services
 * Experience with troubleshooting tools and workflows for Teams devices and call quality.
 * Strong analytical, problem solving, and organizational skills.
 * High School/ GED Diploma

Preferred Qualifications:

 * Microsoft Certified Teams Administrator Associate
 * Microsoft Certified Collaboration Communications Systems Engineer Associate
 * Microsoft Teams Rooms Certified Systems Devices via Microsoft Teams Device Certification Program

## Description

We are seeking a seasoned Microsoft Customer Engineer with deep expertise in Microsoft Teams, particularly in Teams Phone, Microsoft Teams Rooms (MTRs), and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.

 * Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience.
 * Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
 * Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
 * Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
 * Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
 * Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
 * Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services.
 * Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.


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