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# IT Operations Lead

- **Company:** State of Wisconsin
- **Location:** Madison, WI, United States (Remote available)
- **Experience:** Expert
- **Salary:** $103,781.0 - $122,095.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Information Technology Operations, Computer Equipment, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6429bee0e9711c99

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Business Administra-tion, Information Systems, or related field, or equivalent professional experience
 * Minimum 5 years of progressive IT experience with strong technical troubleshooting skills across multiple technology platforms
 * Demonstrated experience in business analysis, requirements gathering, and process documentation
 * ITIL Foundation certification Desired Qualifications
 * ITIL Practitioner, ITIL Managing Professional, or ITIL Strategic Leader certification
 * Business analysis certification (CBAP, CCBA, PMI-PBA, or similar)

## Description

The IT Operations Lead, a senior technical resource reporting to the IT Manager, ensures smooth IT operations and service delivery within the District. As the primary escalation point for complex technical issues, they manage incident response under the ITIL framework and coordinate operational processes to support the IT department's strategic objectives.

This hands-on technical leader provides guidance and mentorship to IT support staff, con-ducts business analyses to translate operational needs into technical requirements, and supports the organization in identifying technology solutions that align with business objectives while maintaining operational excellence and driving continuous improvement in service delivery., * Work is primarily performed in a standard office environment.

 * The position requires one to be able to sit or stand for extended periods of time, and the incumbent must be able to safely use computer equipment for extended periods of time.
 * Requires ability to operate computer keyboard or other office equipment. Requires the ability to read and write words and numbers. Requires the ability to communicate in person, publicly or over the phone.
 * The role may require attending evening meetings or working extended hours during budget preparation periods.
 * This position is eligible for remote work, consistent with District policy.


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