> Markdown version of [/jobs/ext/2219358-global-director-technical-and-customer-support](https://www.wearedevelopers.com/jobs/ext/2219358-global-director-technical-and-customer-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Global Director, Technical and Customer Support

- **Company:** Flextronics International USA, Inc
- **Location:** Henrico County, VA, United States
- **Experience:** Expert
- **Salary:** $157,000.0 - $215,900.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Knowledge Management
- **Published:** August 25, 2026
- **Apply:** https://www.disabledperson.com/jobs/74521670-global-director-technical-and-customer-support

## About the Role

* 10+ years of progressive experience in Technical Support, Customer Support, Field Services, Engineering Services, Warranty, or related functions.
 * 5+ years of experience leading global or multi-regional support organizations.
 * Demonstrated leadership experience managing managers and geographically dispersed teams.
 * Strong knowledge of electrical power distribution systems, critical power infrastructure, data center equipment, or related industrial technologies.
 * Proven experience managing customer escalations and mission-critical service events.
 * Experience establishing and managing support KPIs, service level agreements (SLAs), and operational performance metrics.
 * Experience implementing and governing case management, CRM, ticketing, and knowledge management systems.
 * Demonstrated success building scalable support processes and driving continuous improvement initiatives.
 * Ability to travel globally as required (typically 20-35%)

## Description

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers., To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a/an Global Director, Technical and Customer Support located in Henrico, VA.

Reporting to the Global Product Line Director - Service, Software & Metering the Global Director, Technical and Customer Support is responsible for the leadership, strategy, performance, and continuous improvement of the company's global technical support and customer support organizations.

What a typical day looks like:

 * Lead the global Technical Support and Customer Support organizations, ensuring exceptional customer experience and efficient resolution of product and service issues.
 * Own global support strategy, operational performance, escalation management, knowledge management, and documentation governance.
 * Partner with Engineering, Product Management, Quality, Warranty, and Field Services to drive issue resolution, product improvements, and customer success.
 * Establish support KPIs, service standards, and continuous improvement initiatives to enhance responsiveness, efficiency, and customer satisfaction.
 * Develop organizational capabilities through workforce planning, talent development, succession planning, and performance management.
 * Lead integration and standardization of support functions across regions, product lines, and acquired businesses.
 * Manage departmental budgets, resources, and technology investments to support scalable business growth.
 * Ensure compliance with applicable quality, safety, regulatory, and corporate requirements.
 * Serve as executive owner for major customer escalations and critical support events.


## Related Videos

- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0)
- [How to Attract & Retain in a fast moving environment](https://www.wearedevelopers.com/videos/100045-how-to-attract-retain-in-a-fast-moving-environment)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)
- [How to be balanced in a software development team](https://www.wearedevelopers.com/videos/66-how-to-be-balanced-in-a-software-development-team)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers)