> Markdown version of [/jobs/ext/221936-it-client-relationship-manager](https://www.wearedevelopers.com/jobs/ext/221936-it-client-relationship-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Client Relationship Manager - **Company:** Capital City Consulting Inc - **Location:** Dublin, OH, United States - **Salary:** $75,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Information Technology, Hubspot - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=43dd9e5804a003b2 ## About the Role * Strong customer service skills, strong written and verbal communication skills * Ability to communicate value of proposed solutions * Solid skills in office computing (such as MS Word, MS Excel, websites etc.) * Financial acumen - experience understanding invoicing and basic financial metrics * Connectwise PSA and Hubspot experience preferred, * Professional oral and written communication skills with a proven track record of executive-level presentation and rapport * Strong conflict resolution skills. Our partners will come to you with issues, and you must have the confidence to engage the right resources and think strategically to come up with the best path forward. * Ability to handle and thrive under high pressure situations while adapting to change * Adaptability: this is a fast moving, dynamic environment -- the ability to adjust to changing priorities is required ## Description As an IT Client Relationship Manager at EasyIT, you will be the driving force behind client success, retention, and account growth. Serving as a trusted brand ambassador and strategic consultant, you will work closely with SMB clients to align their business priorities with the right IT solutions, including servers, networks, and desktops. This is a highly consultative role where your primary focus is fulfilling our mission to "Make IT Easy." You will oversee recurring support agreements, lead regular client meetings, and collaborate seamlessly with our service delivery team. Ultimately, you will act as a dedicated advocate for our clients and a vital relationship builder alongside our technical staff., * Consult with current client partners on IT needs and help them create an IT roadmap and budget for years down the road * Educate our client partners on IT solutions that will transform the way they do business * Facilitate high-level discussions with executive teams regarding IT infrastructure and solutions * Hold Business Reviews on a regular basis for our client partners * Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction * Accountable for client retention and assists with service level tracking and reporting * Create and manage our internal strategic plan for managed client partners with assigned Virtual CIO teams * Manage contract renewals and price increases * Maintain proactive communication with key decision makers * Work closely with service delivery team to manage customer escalations and trouble tickets Necessary Abilities ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)