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# IT Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Erie, PA, United States
- **Salary:** $35,360.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Networking Basics, Application Client, Network Server
- **Published:** August 25, 2026
- **Apply:** https://www.dice.com/job-detail/39a34a7e-ab05-4ccb-aabc-439acb44ef38

## About the Role

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Our client is looking to hire a IT Support Analyst to work onsite in Erie, PA. This person will be responsible for Service Now Requests and intake, Asset Management, and general networking & Systems Administration. In this role, you will also configure & Troubleshoot Network such as Devices, Servers, Client Application, and Application specific workstations
Duties and Responsibilities

 - Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.
 - Participates in the development of future business processes needed to support new products and/or services.
 - Documents future processes to determine how to proactively improve current business for the development of future procedures and models.
 - Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.
 - Generates and compiles reports, complete with recommended improvements to business processes and operational procedures.
 - Assists in building the business case for a process or system change and provides input into the change management and implementation.
Asset Management

 - Configure and prepare assets for deployment
 - Support asset procurement, receiving, and inventory processes
 - Maintain asset lifecycle documentation
 - Assist with asset decommissioning and disposal activities
Support Services

 - Provide administrative "hands-and-feet" support
 - Deliver departmental Tier 1 application support
 - Perform Tier 1 ticket triage and fulfillment
 - Escalate issues to appropriate technical resources as needed
Job Type & Location
This is a Contract position based out of Erie, PA.
Pay and Benefits


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