> Markdown version of [/jobs/ext/2219506-production-support-engineer](https://www.wearedevelopers.com/jobs/ext/2219506-production-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Production Support Engineer

- **Company:** IT Trailblazers, LLC
- **Location:** South Jordan, UT, United States
- **Contract:** Permanent contract
- **Skills:** CA Workload Automation Ae, IBM Rational ClearCase, Cloud Computing, Databases, Linux, Perl (Programming Language), Job Scheduling, Python (Programming Language), Unix Shell, Enterprise Messaging Systems, Multicasting, Network Diagnostics, Perforce, Simple Network Management Protocols, TCP/IP, Scripting, Information Technology
- **Published:** August 25, 2026
- **Apply:** https://www.dice.com/job-detail/35978367-b9f2-4ec9-8e8c-407c929f3d2d

## About the Role

* Strategic mindset with specific focus on tooling, automation, and efficiency
 * Able to troubleshoot, problem solver, analytical
 * Proficiency with Linux
 * Proficiency with Databases
 * Strong scripting skills, like Perl, Python, or UNIX shell.
 * Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)
 * Excellent spoken and written English communication skills.
 * Bachelor s degree in Computer Science or related field from an accredited college or university.

Desired Skills:

 * Experience providing application support for mission-critical applications
 * Good working knowledge of trading and risk management business concepts
 * Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
 * Familiarity with Cloud technologies and supporting applications hosted on cloud

## Description

* Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution.
 * Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
 * Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
 * Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
 * Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
 * Ensure team knowledge is current and forward-looking.
 * Respond to regulatory and compliance issues with urgency.
 * Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
 * Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
 * Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
 * Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)