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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Rosie's Gaming Emporium - **Location:** Hampton, VA, United States - **Contract:** Permanent contract - **Skills:** Software Applications, Data Integrity, Desktop Computing, Electronic Mailing, Networking Hardware, Visual Systems, Web Applications, Computer Equipment, Information Technology, Network Server, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1d8bfa6e18cfe51a ## About the Role * Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management. * Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner. * Strong analytical and problem-solving skills. * Demonstrated working knowledge of software and web applications as well as system hardware., * High school diploma or equivalent. * 1+ years of work experience in information technology or related field. * A combination of education and experience may be considered. * Must obtain and maintain valid Virginia Racing Commission License. ## Description The IT Technician ensures smooth operation and accessibility of computer system resources, including back-office systems, front-of-house systems, telecommunications, personal computers, workstations and networking. Produces scheduled reports and maintains computer equipment asset inventories. Handles responsibilities related to POS, printers, scanners, credit card readers, kiosks, A/V equipment and mobile devices., * Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations. * Provides onsite information technology support for the entire gaming facility. * Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc. * Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary. * Performs routine maintenance on supported IT systems as required by company policies, procedures and state gaming regulations, including running backups, editing system data, running reports, etc. * Creates and maintains end-user accounts and permissions as required, providing desktop support. * May perform basic installation and programming of telephone system, copy machines, printers, etc. * Assists with programming copiers for scanning and emailing documents. * Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary. * Educates users to reduce recurring issues by offering solutions to problems in a proactive manner. * Trains staff in the use of new or changed systems. * Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information. * Maintains inventory of all computer-related equipment. * May support Audio/Visual systems. * Performs other duties as assigned., * The Team Member is regularly required to sit at a desk and work on a computer for prolonged periods of time. * The Team Member may be required to lift and/or move up to 50 pounds. * The Team Member may be required to work long hours, including nights, weekends, and holidays. * The Team Member is required to work effectively in a fast-paced environment while being able to move around all work areas effectively and efficiently. * The Team Member may be exposed to moving mechanical parts. * The noise level in the work environment is usually moderate to loud. * The Team Member may be exposed to smoke when on the floor of the gaming room. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions ## Related Videos - [Solving Architectural Entropy With Runnable Diagrams](https://www.wearedevelopers.com/videos/100144-solving-architectural-entropy-with-runnable-diagrams) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Exploring the Potential of Decentraland](https://www.wearedevelopers.com/videos/583-exploring-the-potential-of-decentraland) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)