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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - Onsite Support Operations (Contract) - **Company:** Biocryst Pharmaceuticals, Inc. - **Location:** Durham, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Cyber Security, Networking Basics, Network Connections, Remote Access Technology, Software Troubleshooting, Peripherals, Information Technology, Workday - **Published:** August 25, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88132504/1 ## About the Role * Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience. * 2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment. * Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support. * Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts. * Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment. * Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred. * Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system. * Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution. * Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices. * IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred. * Ability to work independently and collaboratively with IT, facilities, vendors, and business partners. * Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment. * Must be able to work 100% on site at the Frontier Durham BioCryst office Monday through Friday. ## Description The IT Support Specialist - Frontier Durham provides dependable, customer-focused Tier 1 technical support for BioCryst employees at the Frontier Durham office. This 100% on-site role serves as the primary local IT presence for daily walk-up support, deskside assistance, hardware and software troubleshooting, conference room technology, onboarding and offboarding activities, and white-glove support for leadership and visiting employees. The ideal candidate is hands-on, approachable, organized, and comfortable supporting employees in a fast-paced office environment. This is a 6-month contract role. Candidates must be able to work onsite in the Durham office 5 days a week., * Serve as the primary on-site Tier 1 IT support resource for employees at the Frontier Durham BioCryst office, including walk-up support, deskside assistance, chats, calls, and tickets. * Troubleshoot common hardware, software, network connectivity, printer, mobile device, badge/access, and Microsoft 365 issues, escalating more complex items when appropriate. * Provide professional, white-glove support for BioCryst leadership, executive visitors, and employees visiting the Frontier Durham office. * Perform basic conference room and audiovisual troubleshooting, including Microsoft Teams Rooms, displays, cameras, microphones, speakers, docking stations, cabling, and room readiness checks. * Complete daily office technology checks to ensure shared workspaces, collaboration areas, conference rooms, printers, and loaner equipment are operational. * Create, update, track, and resolve incidents and service requests in the IT Service Management tool while maintaining accurate notes and timely communication with employees. * Support employee onboarding and offboarding activities, including workstation setup, laptop preparation, peripheral deployment, account/access coordination, and first-day support. * Assist with laptop, desktop, monitor, docking station, headset, mobile device, and peripheral inventory, replacements, shipping, receiving, and asset tracking. * Follow defined IT processes, Service Level Agreements, Standard Operating Procedures, security requirements, and escalation paths. * Document recurring issues, troubleshooting steps, conference room procedures, and local office support processes to improve team knowledge and service consistency. * Partner with other IT teams, facilities, vendors, and service providers to coordinate support for local technology issues and office technology needs. * Provide basic user guidance for Microsoft 365, Teams meetings, printing, remote access, password resets, MFA, and standard office technology. * Identify opportunities to improve local support processes, reduce repeat incidents, and enhance the employee technology experience. * Maintain a professional, responsive, and service-oriented presence while supporting employees in person throughout the workday. * Work on site at the Frontier Durham BioCryst office Monday through Friday. * Perform other duties as assigned by management. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Developers don't need onboarding, do they? 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