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# Workstation Support Specialist

- **Company:** Professional Technology Integration (PTI)
- **Location:** Bridgeville, PA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Active Directory, System Configuration, Issue Tracking Systems, Networking Hardware, System Center Configuration Manager, TCP/IP, Wide Area Networks, Remote Desktop Protocol (RDP), Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** August 25, 2026
- **Apply:** https://professionaltechintegration.com/PTICloud9/index.php?option=com_mycareer&job=apply&jpid=18631&Itemid=568

## About the Role

* 3+ years of hands-on experience installing, configuring, and troubleshooting PC hardware and software in an enterprise LAN/WAN environment.
 * 3+ years of experience configuring and supporting laptops, docking stations, and mobile workstations.
 * 3+ years of experience installing, configuring, and troubleshooting multifunction printers and network print devices.
 * 3+ years of experience using enterprise ticketing systems (e.g., BMC Remedy, ServiceNow).
 * Working knowledge of SCCM, Microsoft Intune, Active Directory, RDP, and TCP/IP networking fundamentals.
 * Strong diagnostic, customer service, and technical communication skills.
 * Must possess a Valid Driver's License.
 * Must be local to the Bridgeville, PA area.

Required / Desired Skills

 * Valid Driver's License (Required 1 Years)
 * Experience with Remedy or similar ticketing system. (Required 3 Years)

## Description

We are seeking an experienced Workstation Support Specialist to provide Tier 2 technical, hardware, and software support across enterprise environments. This role is responsible for maintaining device compliance and health, troubleshooting operating systems and applications, resolving peripheral issues, and supporting end-user hardware including PCs, laptops, and Macs., * Deliver Tier 2 hardware, software, and network troubleshooting for workstations, laptops, Mac devices, and peripherals (docking stations, monitors, scanners, and multifunction printers).

 * Maintain end-user device health and compliance, including diagnosing broken SCCM clients, deploying updates, and remediating operating system or application faults.
 * Monitor, manage, and take ownership of incident queues within the ticketing system (Remedy), ensuring detailed documentation and timely escalation.
 * Configure, deploy, and support microcomputer systems and network equipment within enterprise LAN/WAN and TCP/IP environments.
 * Perform remote troubleshooting using RDP and modern device management platforms like Microsoft Intune and SCCM.
 * Create and update technical resolution documentation and standard operating procedures for internal support teams.
 * Coordinate with cross-functional teams, including Active Directory, Security, and Service Desk teams.


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