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# ServiceNow Certified System Administrator

- **Company:** CareerCircle
- **Location:** Cockeysville, MD, United States (Remote available)
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, HTML, JavaScript (Programming Language), Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Artificial Intelligence, Ajax (Programming Language), Amazon Web Services, Google App Engines, User Authentication, Microsoft Azure, Cascading Style Sheets (CSS), Cloud Engineering, Configuration Management Databases, Program Optimization, Continuous Integration, DevOps, HP Loadrunner, Issue Tracking Systems, Java Database Connectivity, JSON, Apache JMeter, Python (Programming Language), Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Microsoft Office, System Center Operations Management, Windows Servers, Open Database Connectivity, OpenID, Reliability Engineering, Azure Active Directory, Salesforce.Com, Security Assertion Markup Language (SAML), Simple Object Access Protocol (SOAP), Single Sign-On, Software Engineering, Web Applications, Wireless Access Point, Extensible Markup Language (XML), Network Switches, Scripting, Enterprise Software Applications, Performance Testing, Neoload, Software Troubleshooting, Firewalls (Computer Science), Infrastructure as Code (IaC), 3-tier Architectures, Servicenow
- **Published:** August 25, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/cockeysville/aef2019b-2687-453e-bd14-c43e665a9039

## About the Role

Our client is seeking a hands-on technical leader to oversee a team of approximately five IT technicians while serving as the final escalation point before issues are routed to Tier 3 Engineering. This role combines team leadership, client support, and advanced technical troubleshooting in a fast-paced Managed Services environment.

The ideal candidate will have strong experience with Microsoft 365, Azure AD/Active Directory, Windows Server administration, networking, and customer support. They should be comfortable troubleshooting complex hardware, software, and network issues, including firewalls, switches, wireless access points, and flat network environments. Candidates with MSP experience are highly preferred, as the role requires managing multiple client environments, prioritizing service requests, and delivering exceptional customer service.

From a leadership perspective, this individual will mentor and develop technicians, oversee daily team operations, manage ticket assignments and escalations, monitor team performance, and serve as a key liaison between technicians, clients, account managers, and leadership. Our client regularly develops technicians from Tier 1 into Tier 2 roles through training and certifications, making coaching and team development an important aspect of the position.

Preferred Backgrounds:

 * MSP (Managed Service Provider) experience
 * Healthcare industry experience
 * Retail or customer service-focused environments
 * Previous team lead, supervisor, or mentorship experience

Key Technologies:

 * Microsoft 365 / Office 365
 * Azure AD / Active Directory
 * Windows Server
 * Basic Networking familiarity (Firewalls, Switches, Wireless Access Points)
 * Hardware & Software Troubleshooting
 * Ticketing Systems & Escalation Management, Cloud Design
Communication
Collaboration
Sales Support
Risk Management
Problem Solving
Team Leadership
Cost Management
Cost Estimation
Customer Service
Managed Services
Needs Assessment
Project Planning
Web Applications
Analytical Skills
Resource Planning
Quality Assurance
Service Offerings
Influencing Skills
Value Propositions
Quality Management
Business Valuation
Technical Standard
Google App Engines
Workflow Management
Business Strategies
Process Improvement
Business Objectives
Business Priorities
Resource Management
Single Sign-On (SSO)
Technical Leadership
ServiceNow Discovery
IT Service Management
Organizational Skills
Emerging Technologies

## Description

Firewall
Operations
Leadership
Mentorship
Team Building
Microsoft 365
Team Leadership
Customer Service
Managed Services
Active Directory
Network Switches
Customer Support
Business Valuation
Full Stack Development
Azure Active Directory
Artificial Intelligence
Business Transformation
Team Performance Management
Employee Assistance Programs
Troubleshooting (Problem Solving)
Microsoft Windows Server Administration, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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