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# IT Support/Help Desk Coordinator - Korean Speaking

- **Company:** DB Insurance
- **Location:** Anaheim, CA, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Information Leak Prevention, Desktop Virtualization, Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Internet Service Provider, Microsoft Office, Network Architecture, SAS (Software), Software Licensing Audit, Backup and Restore, Software Troubleshooting, Information Technology, Gsuite, Hardware Asset Management, Hardware Infrastructure, User Administration
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=180deb7be64de42a

## About the Role

* Experience: Bachelor's degree in Information and Communication Engineering, Computer Science, or a related field; OR 1-3+ years of experience in IT Help Desk/Technical Support roles.
 * Technical Skills: Proficiency in Windows OS and MS Office suite; strong software troubleshooting and resolution capabilities.
 * Hardware Knowledge: Hands-on experience with PC assembly/disassembly, LAN cable management, and foundational knowledge of network infrastructure.
 * Communication: Strong service mindset with the ability to articulate complex technical concepts clearly to non-technical users.
 * Professionalism: A proactive learner capable of managing tasks with high accuracy and attention to detail in a fast-paced corporate environment.
 * Language: Proficient in both Korean and English (Business level) for effective communication within a global corporate setting.

## Description

DB Insurance is seeking a proactive and detail-oriented IT Support/Help Desk Coordinator to join our team. The ideal candidate will provide enterprise-wide technical support, manage IT assets, and ensure smooth onboarding and offboarding of employees. This role requires hands-on technical skills, strong problem-solving abilities, and clear communication with both technical and non-technical staff., * IT Service Desk Management: Providing enterprise-wide Tier 1 technical support; streamlining incident resolution and process documentation through ticket system operations.

 * Onboarding & Offboarding Support: Managing workstation setups (monitors, LAN, etc.) for new hires; executing data backups and hard drive reclamation for departing employees.
 * Hardware Asset Management: Overseeing IT asset procurement (vendor quotations); managing device configuration and inventory through ITAM systems.
 * User Account Management: Provisioning and managing access controls for corporate systems, including Google Workspace, BIS, and VPN.
 * Office Infrastructure Support: Supporting network terminal operations (collaborating with ISPs); maintaining SAS workstations, IVR (ARS) systems, and Virtual Desktop Infrastructure (VDI).
 * Software Compliance: Supporting the installation of standard corporate software; monitoring license status and Data Loss Prevention (DLP) protocols.
 * IT Guide & Training: Developing user manuals for IT equipment and systems; maintaining email distribution groups for external partners (banks/agencies).


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