> Markdown version of [/jobs/ext/222020-it-support-technician](https://www.wearedevelopers.com/jobs/ext/222020-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician

- **Company:** Lyons Magnus
- **Location:** Fresno, CA, United States
- **Experience:** Starter
- **Salary:** $54,080.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Apple IOS, Business Software, Microsoft Outlook, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, VPN Clients, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, User Administration, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f07d7afd801475b9

## About the Role

* Windows 10 and Windows 11
 * Microsoft 365 (Outlook, Teams, OneDrive, Excel)
 * Apple iOS devices (iPhone and iPad)
 * Networking concepts (DNS, DHCP, TCP/IP)
 * User account management (Active Directory and Entra ID)
 * Strong customer service, communication, and teamwork skills
 * Ability to troubleshoot issues logically and follow established standards
 * Detail-oriented and highly organized
 * Ability to prioritize and manage multiple tasks
 * Ability to work both independently and as part of a team

Preferred Qualification:

 * Experience supporting manufacturing or industrial environments
 * Intune / MDM
 * Endpoint security tools (EDR/AV)
 * VPN clients and remote access solutions
 * Experience with:
 * Active Directory (user accounts, password resets, group membership)
 * Imaging / device deployment
 * Hardware rollouts or refresh projects
 * Working understanding of:
 * DHCP vs static addressing
 * DNS basics
 * Wired vs wireless troubleshooting
 * VLANs
 * Experience using a ticketing system and following documented processes
 * Ability to explain technical issues to non-technical users
 * Certifications:
 * CompTIA A+
 * CompTIA Network+ or Security+
 * Microsoft fundamentals certifications, * 1-3 years of experience in an IT support, help desk, or technical support role
 * Strong working knowledge of Windows 10/11
 * Experience supporting Microsoft 365
 * Familiarity with PC hardware, peripherals, and printers
 * Strong customer service and communication skills

## Description

* Provide first-level IT support and assist with advanced troubleshooting alongside senior IT staff
 * Respond to help desk tickets, emails, calls, and walk-up requests in a timely, professional manner
 * Support Windows laptops, desktops, printers, peripherals, and mobile devices
 * Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
 * Image, configure, deploy, and maintain end-user devices
 * Assist with device enrollment, compliance, and endpoint security tools
 * Support onboarding and offboarding (user accounts, devices, system access)
 * Assist remote users (sales, field staff) with VPN, connectivity, and hardware issues
 * Provide on-site support at the Fresno office (office, production, warehouse) and assist remote locations as needed
 * Escalate issues with clear documentation and troubleshooting details
 * Document issues, resolutions, and procedures
 * Support IT projects, hardware refreshes, and system improvements


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)