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# IT Help Desk Technician

- **Company:** Redpath & Company
- **Location:** Saint Paul, MN, United States (Remote available)
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Software as a Service, Desktop Computing, Microsoft Office, Remote Infrastructure Management, Microsoft SharePoint, Software Engineering, Software Licensing, Cloud Platform System, Peripherals, Microsoft Onedrive, Computer Equipment, Laptops, Hardware Infrastructure
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bcdf35296616376c

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associates or Bachelor's Degree in computer related area, or commensurate work experience in relevant areas

 * Hardware knowledge - Desktops, laptops, printers and other peripherals
 * Software knowledge - Microsoft Windows 11, Microsoft 365 (Teams, SharePoint, OneDrive, Outlook), and cloud-based platforms
 * Strong written and verbal communication skills; able to communicate in a professional manner across all functional business areas, both local and remote
 * Capacity to manage multiple tasks
 * Positive attitude and willingness to work in a team environment

## Description

* Provide end user computer and first level help desk support to resolve computer hardware and software issues
 * Deploy, configure, and manage endpoint hardware including desktops, laptops, and mobile devices using remote management tools, such as N-able, PDQ Connect, and SmartDeploy
 * Install, update, and administer software including Microsoft 365 Office, cloud-based applications, and firm-specific tools including Thomson Reuters GoFileRoom and Engagement Manager
 * Answer, troubleshoot, document and escalate support calls as needed
 * Track and maintain IT asset inventory, including hardware lifecycle and software licensing


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