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# IT Help Desk Specialist/Tier I Support

- **Company:** Pembroke Management Inc
- **Location:** Las Vegas, NV, United States
- **Experience:** Starter
- **Salary:** $35,360.0 - $39,520.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Issue Tracking Systems, Network Installation Services, Office365
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fd612c3ef271d1b9

## About the Role

Do you have experience in Windows?, * Preferred one year of experience in IT help desk or technical support role.

 * Strong knowledge of Windows operating systems, Microsoft Office 365 applications, and common IT tools and software.
 * Excellent customer service, communication, and problem-solving skills.
 * Ability to work independently and as part of a team.
 * Ability to prioritize and manage multiple tasks and deadlines.
 * Ability to lift and move IT equipment up to 50 lbs.
 * Certification in CompTIA A+, Network+, or Security+ is a plus.

## Description

Join our dynamic and expanding IT team to deliver exceptional customer service and technical support to our employees. As an IT Help Desk Specialist/Tier I Support, you will address and resolve Tier I IT-related issues and requests, document and track issues for timely resolution, support hardware, software, and network deployments, assist with IT equipment setup and configuration, and escalate cases as necessary., * Respond to and resolve Tier I IT-related issues and requests from staff via phone, email, chat, or ticketing system.

 * Document and track issues to ensure timely resolution and follow up with users.
 * Support hardware, software, and network deployments at the end-user level, including installation, configuration, troubleshooting, and maintenance of IT equipment and peripherals.
 * Assist with the setup and configuration of IT equipment for new hires, transfers, and terminations.
 * Identify cases for escalation and communicate with Tier II and Tier III support teams as needed.
 * Provide basic training and guidance to users on IT policies, procedures, and best practices.
 * Maintain inventory of IT equipment and supplies.
 * Perform other duties as assigned by the IT Manager or Supervisor.

If you are passionate about IT support and thrive in a fast-paced, team-oriented environment, we encourage you to apply and become a valued member of our IT team.


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