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# ITLS Technician - Phone Support

- **Company:** GTT, LLC
- **Location:** Sacramento, CA, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, VoIP, Microsoft Office, Internet Protocol Telephony
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=51a6d72f5d456f49

## About the Role

Do you have experience in VoIP?, * Low-level technician capabilities

 * Ability to stand/be on feet for 8 hours per day
 * Ability to crawl under desks or access tight spaces
 * Able to lift 30 lbs
 * Flexible schedule (nights/weekends)
 * Self-starter; follows directions
 * Speaks and understands English
 * Understands floor plans
 * Strong attention to detail
 * Basic understanding of networking/IP telephony
 * Professional demeanor and reliability
 * Good communication skills
 * Team player
 * Experience installing IP phones in enterprise environments
 * Working knowledge of VoIP phone configuration
 * Familiar with IDF/MDF rooms and patching
 * Basic troubleshooting of cabling/wall jacks
 * Proficient with Microsoft Suite (Word, Excel)
 * Proactive communication with PMs
 * Flexible and adaptive
 * Right attitude/professionalism; willingness to learn
 * No shorts or flip flops (dress code compliance required), * No degree requirement
 * No certifications required, * Experience installing IP phones in enterprise environments
 * Tier 1 engineer experience
 * Willing to travel, * Must be able to stand/be on feet for 8 hours per day
 * Must be able to crawl under desks or access tight spaces
 * Must be able to lift 30 lbs
 * Flexible schedule required nights and weekends possible
 * Possibly 2 hours of overtime per day

## Description

This is a hands-on, field-based technician role focused on installing IP phones across 88 different locations. The technician will be part of a team of at least two, working 90% of the time in pairs, and will serve as an escalation point for Tier 1 issues. This is the first of several resources the client will need as multiple projects ramp up simultaneously over a 30 45-day period., * Install phones across 88 different locations

 * Lead a small team of technicians
 * Proactively communicate with Project Managers (PMs)
 * Serve as escalation point for Tier 1 technicians
 * Perform rack and stack (Layer 1) tasks
 * Set up end user devices
 * Troubleshoot and describe error messages to engineers
 * Perform basic troubleshooting of cabling and wall jacks
 * Patch in IDF/MDF rooms
 * Work in a team of 2 approximately 90% of the time
 * Understand and follow floor plans
 * Willing to travel as required across project locations


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