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# IT Manager

- **Company:** Envoy, Inc.
- **Location:** Irvine, CA, United States
- **Experience:** Experienced
- **Salary:** $108,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Computer Networks, Identity and Access Management, Network Troubleshooting, Networking Basics, Office Suite, Information Technology, Network Support
- **Published:** August 25, 2026
- **Apply:** https://www.weareenvoy.com/careers/it-manager

## About the Role

* Associate's degree in IT, Computer Science, or equivalent experience
 * 2+ years of experience in IT support or help desk roles
 * Strong knowledge of Mac OS
 * Familiarity with office productivity software and basic networking concepts
 * Excellent customer service and communication skills
 * Ability to prioritize and manage multiple requests
 * Local presence in the Irvine office

Preferred

 * Knowledge of basic cybersecurity practices
 * Experience in a professional office environment

## Description

We're looking for a proactive and solutions-oriented IT Manager to join our dynamic team at a mid-sized, fast-paced creative agency. In this role, you'll be the go-to person for all things IT. You'll be supporting day-to-day operations, keeping our systems and processes secure and running smoothly, and overseeing the IT practice. You'll work closely with staff across all departments and play a key part in maintaining an efficient and tech-enabled workplace

At Envoy, we believe there is real value in spending time together in person. To support collaboration, connection, and a strong employee experience, employees are expected to work from their designated Envoy office a minimum of one day per week.

What You Will Do

Technical Support

 * Provide first-level IT support for hardware, software, and network issues
 * Troubleshoot and resolve technical problems in a timely manner
 * Set up and configure new equipment and software for employees
 * Maintain detailed documentation of technical issues and resolutions

Systems Maintenance

 * Monitor and maintain computer systems and networks
 * Install and update software applications as needed
 * Use device management platform(s) to automate & standardize software versions
 * Assist with network maintenance and troubleshooting
 * Implement security measures and updates
 * Access management & tooling across integrated systems
 * Maintain automated administration workflows that power on and offboarding of employees

Administrative Duties

 * Maintain IT inventory of hardware and software
 * Assist with tracking IT expenditures and basic budget items
 * Maintain organized records of software licenses and warranties
 * Coordinate with external vendors for standard procurement activities with finance support
 * Complete compliance audits on behalf of the organization for current and prospective clients

User Assistance

 * Provide training to staff on basic software applications and systems
 * Create and update how-to guides and documentation for common IT procedures
 * Assist with employee onboarding and offboarding processes
 * Communicate technical information to non-technical staff in an understandable way


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