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# Role SAP C4C Consultant

- **Company:** Intone Networks
- **Location:** Columbus, OH, United States
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Cloud Computing, Computer Telephony Integration, Disaster Recovery, Middleware, SAP CRM, SAP CS, SAP Business Technology Platform, Event Driven Architecture, SAP S/4HANA, Enterprise Integration, Api Gateway, Mulesoft
- **Published:** August 25, 2026
- **Apply:** https://www.dice.com/job-detail/b4f34ec1-efed-4b3a-8ab6-a615970523d7

## About the Role

* Deep hands-on experience: SAP Service Cloud (C4C)
 * Service ticketing, case management, customer 360, and field service processes
 * Integration with SAP ERP/S4HANA or legacy CIS systems via SAP BTP or middleware
 * C4C extensibility, SDK, and configuration vs. custom trade-off decisions
 * Deep hands-on experience: NICE CXone CCaaS
 * Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics
 * NICE CXone APIs, CTI integration, and digital-first channel configuration
 * Integration of CXone with CRM platforms (especially SAP C4C)
 * Legacy CIS integration experience - designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities.
 * Enterprise Integration Architecture - event-driven design, API gateway patterns, middleware (e.g. MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent)
 * Non-Functional Requirements expertise - security, scalability, availability, and disaster recovery design in regulated utility environments.



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