> Markdown version of [/jobs/ext/2222463-desktop-support-technician-2](https://www.wearedevelopers.com/jobs/ext/2222463-desktop-support-technician-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician 2 - **Company:** Ferris State University - **Location:** Big Rapids, MI, United States - **Experience:** Experienced - **Salary:** $51,563.0 - **Contract:** Temporary contract - **Skills:** Cyber Security, Data Recovery, Hard Disk Drives, Hardware Debugging - **Published:** August 25, 2026 - **Apply:** https://secure.dc4.pageuppeople.com/apply/1010/gateway/?c=apply&sJobIDs=497498&SourceTypeID=802&sLanguage=en-us ## About the Role Required Education: High School Diploma or GED equivalency. Required Work Experience: Three years of work experience in a computer-related support position. Required Licenses and Certifications: A valid driver†s license. CompTIA A+ certification required within 90 days of employment. Physical Demands: * Office Environment * Bending * Carrying * Electrical Hazards * Inclement Weather * Moving * Reaching * Sitting * Twisting * Balancing * Driving * Lifting * Pulling/Pushing * Repetitive movement * Standing Additional Education/Experiences to be Considered: Associates Degree or higher in a related field. Additional industry certifications. Dell Certification(s) ## Description • Facilitate and assist in supporting the computer needs of university faculty, staff and students, including various hardware and software problems. • Research, recommend, and assist in quoting, upgrading, replacing any computer related equipment/ devices, or implementing new technologies. • Provide documentation for all necessary hardware repair procedures and processes to assist with continuation of work responsibilities and training of student employees. • Evaluate university assets for reuse or disposal to ensure the equipment is used most effectively for the university's needs. • Maintain a parts inventory for repairs. • Initiate and confirm repair and maintenance billing to ensure receipt of payment. • Facilitate warranty repairs with providers. • Work closely with IT Information Security team on hard drive cloning, drive encryption, and data recovery. Cellular Devices • Administer the procurement, provisioning, transferring, upgrading, terminating, and end of life of all cellular enabled devices. • Helps users select, order, and set up devices. • Maintains the billing information within the respective vendor portals. Inventory • Assist in strategic planning for replacing or upgrading computer related devices as well as implementation of new technologies. • Oversee the asset lifecycle management of hardware. • Prep computer and other supported device operating systems and load standard software. • Preps computers for disposal by removing administrative software and performing necessary data wipes or removals. • Facilitates and oversees disposal of surplus assets in conjunction with selected recycling provider. Other Duties • Assist walk-up service desk with hardware and software related incidents and requests affecting faculty, staff, and students. * Supervise student workers. Interview and recommend for hire student employees pursuant to university and legal guidelines. • Responsible for maintaining the confidentiality of designated information. • Documenting work performed within the IT Service Management System. • Assist with ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [5 Years in Cloud Native: The Good, the Bad, and the Bill](https://www.wearedevelopers.com/videos/100111-5-years-in-cloud-native-the-good-the-bad-and-the-bill) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)