> Markdown version of [/jobs/ext/2222587-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2222587-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** CareerCircle - **Location:** Lafayette, LA, United States - **Salary:** $29,120.0 - $35,360.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Multitier Architecture, Microsoft Windows, AutoCAD, Active Directory, Artificial Intelligence, JIRA, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft PowerPoint, Enterprise Software Applications, Office365, Peripherals, Zendesk, Servicenow - **Published:** August 25, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/la/lafayette/e618bc10-b48e-4d2c-926e-4a954bd3ccf9 ## About the Role * 1+ years of experience in IT support, help desk, desktop support, or technical support. * Experience troubleshooting Windows 10/11 operating systems. * Knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint. * Experience supporting hardware, software, and user account issues. * Strong customer service and communication skills. * Ability to prioritize and manage multiple support requests in a fast-paced environment. * Experience using a ticketing system such as Freshdesk, ServiceNow, Jira, or similar., * Experience with PC imaging and device deployment. * Familiarity with Dell hardware environments. * Exposure to Active Directory and user account administration. * Experience supporting engineering or design applications such as AutoCAD. * CompTIA A+ or other relevant IT certifications preferred. Top Skills * Help Desk / Technical Support * Windows 10/11 Support * Microsoft 365 * Hardware Deployment & Imaging * Active Directory & Password Resets * Ticketing Systems (Freshdesk, ServiceNow, etc.) * Customer Service & Troubleshooting, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Operations ServiceNow, CompTIA A+ Communication Microsoft 365 Prioritization Issue Tracking Microsoft Excel Desktop Support Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Process Improvement Docking (Computers) Microsoft Windows 10 Technical Assistance Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), We are seeking an IT Support Technician to join a collaborative IT support team responsible for delivering exceptional technical assistance to internal employees. This role will provide a combination of phone, remote, and hands-on support while managing incidents and service requests through a ticketing system. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows environments and common enterprise applications., * Provide Tier I technical support to internal end users via phone, email, and in-person interactions. * Troubleshoot and resolve hardware, software, and access-related issues in a timely manner. * Manage and update support tickets through the organization's ticketing system, ensuring accurate documentation and resolution. * Support Windows 10/11 operating systems, Microsoft 365 applications, and other business-critical software. * Perform password resets, account unlocks, and basic Active Directory administration tasks. * Escalate complex technical issues to Tier II support teams when necessary. * Image, configure, deploy, and replace Dell laptops and desktop computers. * Install, upgrade, and maintain hardware peripherals including monitors, printers, docking stations, and other devices. * Assist with workstation setups, moves, adds, and changes. * Maintain a high level of customer service while supporting employees across the organization. * Contribute to knowledge base documentation and process improvement initiatives., Operations ServiceNow CompTIA A+ Communication Microsoft 365 Prioritization Issue Tracking Microsoft Excel Desktop Support Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Process Improvement Docking (Computers) Microsoft Windows 10 Technical Assistance Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0 ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023)