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# Head of Technology - Patient Experience & Innovation

- **Company:** Novartis Group
- **Location:** East Hanover, NJ, United States
- **Experience:** Expert
- **Salary:** $168,000.0 - $312,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Web Platforms, Information Technology
- **Published:** August 25, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18058757?backUrl=%2Fcareer%2F18058757%2FHead-Technology-Patient-Experience-Innovation-New-Jersey-East-Hanover

## About the Role

* Bachelor's degree in information technology, Computer Science, Business, Engineering, or a related discipline.
 * 10+ years' experience leading technology strategy, product management, and digital transformation initiatives.
 * Deep understanding of United States healthcare, patient services, and patient engagement ecosystems.
 * Proven success managing large-scale technology portfolios, budgets, and strategic investment decisions.
 * Experience leading global, cross-functional teams and influencing senior executive stakeholders.
 * Strong expertise in digital platforms, artificial intelligence, automation, analytics, and product delivery methodologies.

Desirable Requirements

 * Experience leading technology solutions within patient services, specialty pharmacy, market access, or healthcare ecosystems.

 * Advanced degree in Business Administration, Information Technology, Engineering, or a related field., Business Acumen, Communication, Consulting, Influencing Skills, Innovation, Learning Agility, Stakeholder Management, Strategic Leadership, Talent Development, Vendor Management

## Description

* Define and execute the technology strategy supporting patient services, advanced therapies, and business growth objectives.
 * Lead digital transformation initiatives that improve patient access, engagement, and treatment experiences.
 * Partner with senior leaders to identify innovation opportunities and deliver technology-enabled business value.
 * Shape product vision, roadmaps, and investment priorities across a strategic technology portfolio.
 * Drive adoption of artificial intelligence, automation, analytics, and digital solutions at scale.
 * Oversee delivery of products and platforms, ensuring quality, security, compliance, and business impact.
 * Manage a complex portfolio of strategic investments, budgets, priorities, and value realization outcomes.
 * Lead, mentor, and develop high-performing technology and product management teams globally.
 * Build strong partnerships across business functions, technology teams, vendors, and external stakeholders.
 * Establish governance, risk management, and operational excellence across patient-facing technology solutions.


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