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# Helpdesk Support Specialist

- **Company:** Blu Omega
- **Location:** Rockville, MD, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Cloud Computing, Documentum, Enterprise Content Management, Open Source Technology, SAS (Software), Microsoft SharePoint, Software Engineering, Information Technology, Servicenow
- **Published:** August 25, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9115306/helpdesk-support-specialist

## About the Role

Clearance: Ability to obtain and maintain a Public Trust suitability, * 3+ years of customer or technical support experience

 * Experience with ServiceNow and Jira for ticketing
 * Knowledge of COTS tools such as SharePoint, Content Server, or Documentum
 * Foundation in IT concepts: open source, SAS products, cloud
 * Ability to communicate effectively with developers
 * Ability to work independently and manage multiple tasks in a fast-paced environment
 * HS diploma or GED
 * US Citizenship or Green Card eligibility

Preferred Qualifications

 * Experience with Business Process Management (BPM) tools and their purposes
 * Willingness to learn and grow towards roles such as Systems Administrator or Tester

## Description

Blu Omega is seeking a Helpdesk Support Specialist to support a federal program focused on providing enterprise content management support services for NIH/NIAID. This role operates within a hybrid environment and is responsible for user support, issue diagnosis, and solution implementation. The position requires experience supporting IT support functions in a mission-driven environment., * Provide support to users for software issues

 * Respond to user calls, diagnose problems, and recommend solutions
 * Leverage principles, theories, and concepts relevant to job assignments
 * Demonstrate proficiency in troubleshooting and operational tasks
 * Contribute to project and program completion
 * Interface with internal and external customers


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