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# Guest Service Agent / Front Desk

- **Company:** Sofitel Philadelphia at Rittenhouse Square
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Desktop Computing
- **Published:** August 25, 2026
- **Apply:** https://www.hospitalityonline.com/fr/jobs/4364303-guest-service-agent-front-desk

## About the Role

Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position., Your experience and skills include:

 * Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
 * Must have experience working with computers, specifically Word, Excel and messaging.
 * Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
 * Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
 * Must be flexible with days and hours.

## Description

* Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
 * Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
 * Give back through our Corporate Social Responsibility activities and local community-based philanthropy.

What you will be doing:

 * Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
 * Handling incoming phone calls to the hotel including In-house guest requests.
 * Enrolling guests in our ALL Accor frequent guest program.
 * Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
 * Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
 * Responsible for a cash bank and following all cash handling procedures.
 * Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.


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