> Markdown version of [/jobs/ext/2225243-network-support-engineer-voice-infrastructure](https://www.wearedevelopers.com/jobs/ext/2225243-network-support-engineer-voice-infrastructure). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Engineer (Voice Infrastructure) - **Company:** THE JUDGE GROUP, INC. - **Location:** Charlotte, NC, United States - **Salary:** $95,680.0 - $104,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Cisco Routers, Cloud Computing, Software Documentation, Computer Networks, System Configuration, Networking Hardware, IP Pbx, Session Initiation Protocols, Network Security, Network Troubleshooting, Network Architecture, Network Connections, Routing, Wide Area Networks, Wireless Networks, Network Routers, Computer Networking Systems, Computer Network Operations, Firewalls (Computer Science), Network Support, Cisco - **Published:** August 25, 2026 - **Apply:** https://www.dice.com/job-detail/522c6f88-82a2-4b5c-9451-d9af424b082b ## About the Role * Network Engineering, Network Support, or related infrastructure experience. * Experience supporting Wide Area Networks (WAN). * Experience working within a large enterprise network environment. * Experience troubleshooting network connectivity and infrastructure-related issues. * Strong understanding of routing, switching, and network support fundamentals. * Ability to document technical issues, updates, and resolutions clearly. Preferred Qualifications * Experience supporting enterprise voice network infrastructure. * Knowledge of configuring and supporting enterprise-level Cisco routers and switches. * Experience providing operational support for network infrastructure technologies. * Understanding of Session Initiation Protocol (SIP) and SIP-based voice networks. * Knowledge of Microsoft Azure cloud technologies and networking concepts. * Cisco certifications such as CCNA. * Strong problem-solving, communication, and customer support skills. Preferred Candidate Profile * Background supporting voice systems, phones, routers, and related communication technologies. * Comfortable working in a fast-paced enterprise environment. * Strong troubleshooting mindset with the ability to effectively prioritize incidents. * Customer-focused with excellent communication and collaboration skills. * Willingness to learn advanced networking and voice technologies., Voice Support Cisco Networking WAN Routers & Switches SIP Network Troubleshooting Tier 1 Support Network Operations Azure Networking CCNA Voice Infrastructure Enterprise Networking Network Security Incident Management ## Description The ideal candidate will have experience supporting WAN environments, troubleshooting network connectivity issues, and working within large-scale enterprise networks. This position offers an opportunity to collaborate with experienced engineering teams while building expertise in voice networking, SIP technologies, and cloud-based network solutions. What You'll Do * Provide Tier 1 operational support for enterprise voice and network infrastructure. * Support and maintain voice systems, including phones, routers, switches, and related network devices. * Troubleshoot hardware, software, application, and network-related issues to restore service and minimize downtime. * Participate in the installation, configuration, support, and maintenance of network infrastructure. * Monitor and maintain network connectivity, performance, and security. * Support enterprise network services, including routers, switches, firewalls, wireless networks, and network security solutions. * Follow established operational procedures, documentation standards, and change management processes. * Maintain accurate ticket updates and service records. * Partner with engineers, technical teams, and business stakeholders to resolve issues and improve service delivery. * Apply security and regulatory standards to support secure and reliable network solutions. * Receive guidance from leadership while exercising independent judgment in day-to-day support activities., * Tempe, AZ candidates will be considered as a secondary location option. * Virtual interview process. * This position is not eligible for visa sponsorship. * Occasional additional hours may be required based on business needs. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)