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# Computer User Support Specialist - Junior (Night Shift, Sun - Thurs, 11:00PM-7:30AM)

- **Company:** One Inc
- **Location:** Fort Lee, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Application Services, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, IT Management, Microsoft Office, Microsoft SharePoint, Software Troubleshooting, Information Technology, SolarWinds (Software), Servicenow
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e2c60bd08f2d779c

## About the Role

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Customer Service/Support

 * Windows/MacOS/Linux/Unix/Chrome/Android
 * Networked Printers/Multi-Function Devices
 * Mobile Device Support
 * Defense Enterprise Provisioning Online (DEPO)
 * Active Directory
 * DHCP
 * DNS
 * Microsoft Office Suite including SharePoint
 * Touch Labor | Break/Fix
 * Remote Troubleshooting
 * Hardware/Software Troubleshooting
 * Information Technology Infrastructure Library (ITIL)
 * Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)
 * Excellent Oral/Written Communication, * Minimum Public Trust for clearance
 * Associate's degree or HS/GED + experience preferred in a Windows Computing Environment
 * Baseline Certification (required): DoD 8570.1 IAT I, or higher
 * Computing Environment Certification/Training in at least 1 area (required within six months of hire):

 * Microsoft: Windows 11
 * Managing Modern Desktops
 * M365 Fundamentals

PREFERRED:

 * Must complete an ITIL Course (ITIL v4 recommended and will be provided on site)

## Description

Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity., The Global Support Center serves as the nucleus of DeCA's IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA's environment to include mobile device, multi-media, and collaboration service support.
Responsibilities:

 * Provide Service Desk support (Tier 1).
 * Answer all calls routed or transferred to their respective calling queue.


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