> Markdown version of [/jobs/ext/222571-it-telecom-support-representative](https://www.wearedevelopers.com/jobs/ext/222571-it-telecom-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT/Telecom Support Representative - **Company:** The Hospital - **Location:** West Palm Beach, FL, United States - **Salary:** $41,600.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Computer Networks, Microsoft Management Console, Linux, Domain Name System (DNS), Cryptographic Protocols, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Security, Linux Servers, Microsoft Office, System Center Configuration Manager, Windows Servers, Network Administration, Remote Service Software, TCP/IP, Wide Area Networks, Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Servicenow - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=57e983c7abe2b0f3 ## About the Role Do you have experience in Desktop (troubleshooting support)?, * Proven experience in providing IT support with a strong understanding of computer management, hardware troubleshooting, and software installation. * Familiarity with operating systems including Windows (Windows Server), macOS, and Linux. * Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls, and network security protocols like Active Directory. * Hands-on experience with remote support tools such as SCCM, GPO management, ServiceNow or Jira ticketing systems. * Strong communication skills with the ability to explain technical concepts clearly to non-technical users. * Ability to analyze system issues quickly and implement effective solutions efficiently. * Certification in relevant areas such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) is preferred but not required. Join us as an IT/Telecom Support Representative to be a vital part of our technology backbone! Your expertise will empower our team members with reliable systems and innovative solutions while advancing your career in a vibrant tech environment dedicated to excellence. ## Description We are seeking a dynamic and proactive IT/Telecom Support Representative to join our technology team. In this role, you will be the frontline for resolving technical issues, supporting software and hardware systems, and ensuring seamless communication across our organization's IT infrastructure. Your expertise will help maintain optimal system performance, enhance user experience, and support our company's digital operations. This paid position offers an exciting opportunity to develop your skills in a fast-paced, technology-driven environment while making a tangible impact on daily business functions., * Provide technical support to end-users for hardware, software, and network-related issues across various operating systems including Windows, macOS, and Linux. * Troubleshoot software problems related to Microsoft Office applications, enterprise tools like ServiceNow, Jira, and SCCM. * Manage computer hardware components such as desktops, laptops, mobile devices, and peripherals to ensure they operate efficiently. * Assist with network administration tasks including configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), DNS (Domain Name System), TCP/IP protocols, VPNs (Virtual Private Networks), firewalls, and Meraki devices. * Support IT infrastructure by managing Active Directory accounts, GPO (Group Policy Objects), Windows Server environments, Linux servers, and network security measures. * Use help desk tools like BMC Remedy and ServiceNow to log incidents, track resolutions, and communicate effectively with users. * Conduct analysis of system logs and network performance metrics to identify issues proactively and recommend improvements for network stability and security. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)