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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Director of CRM Systems - **Company:** University of Tennessee - **Location:** Knoxville, TN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Business Systems, Cloud Computing, Information Systems, Customer Data Management, Data Governance, Data Integrity, Data Security, Scrum Methodology, Salesforce.Com, User-Centered Design, Marketing Cloud - **Published:** May 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=385ef99bb0c59e1e ## About the Role Do you have a valid Driver's License license?, Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, * Bachelor's degree in information systems, business, technology, or related field * 7+ years of progressive experience in CRM leadership, product management, business systems, advancement technology, or related areas * Experience working in complex CRM environments (Salesforce preferred) with multiple stakeholders and enterprise-wide users * Demonstrated success leading teams, projects, and cross functional initiatives * Strong knowledge of business analysis, process improvement, and user-centered design principles * Experience with data governance, reporting, dashboards, and system adoption strategies * Excellent written, verbal, and interpersonal communication skills * Ability to balance strategic priorities with day-to day operational needs A valid driver's license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general, any significant driving offense less than 12 months old will eliminate the application from consideration for the position. Note - Candidates holding a graduate degree must have at least 5 years of experience. Preferred Education and Experience In addition to meeting the required qualifications, the preferred candidate will have: * Experience in higher education, nonprofit fundraising, or advancement operations * Experience with Salesforce Education Cloud, Nonprofit Cloud, Marketing Cloud, or related platforms * Familiarity with Agile/Scrum methodologies and backlog management * Salesforce, Business Analyst, Project Management, or Product certifications * Experience supporting fundraising, alumni engagement, stewardship or donor relations functions ## Description The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Senior Director of CRM Systems. Reporting to the VP of Technology & Innovation, Chief Technology Officer, the Senior Director of CRM Systems is responsible for providing enterprise leadership for UTFI's Constituent Relationship Management (CRM) ecosystem and related advancement technologies. This position is responsible for maximizing business value, user adoption, and organizational impact by aligning CRM capabilities with fundraising, alumni engagement, stewardship, and operational priorities across the UT System. The Senior Director serves as the primary bridge between advancement partners, campus stakeholders, and technical teams. Ensuring solutions are user centered, scalable, secure, and aligned with UTFI's strategic roadmap. The role oversees CRM product strategy, user experience, governance, business analysis, system enhancements, and support services while leading a high-performing team focused on continuous improvement and innovation. Job responsibilities include, but are not limited to: Strategic Leadership & Product Management: Lead the strategic direction, roadmap, and lifecycle management of UTFI's CRM platform and related Advancement technologies. Align CRM enhancements and capabilities with fundraising, alumni engagement, stewardship, analytics, and organizational goals. Serve as a strategic advisor to leadership on technology opportunities, emerging trends, and platform innovation. Prioritize initiatives based on business impact, user needs, risk, and available resources. CRM Operations & User Experience: Oversee the ongoing management, support, optimization, and adoption of the CRM platform. Champion with a user-centered approach to system design, usability, accessibility, and training. Lead efforts to improve workflows, reduce manual processes, and increase automation and efficiency. Ensure timely resolution of user issues and delivery of high-quality support services. Develop communication plans, training resources, and engagement strategies that strengthen adoption across campuses and units. Business Analysis & Solution Delivery: Partner with stakeholders to gather, analyze, and translate business needs into functional requirements, user stories, and solution designs. Lead cross-functional projects and enhancements from concept through implementation. Conduct process reviews and gap analyses to identify opportunities for improvement and long-term value. Support testing, quality assurance, user acceptance testing (UAT), and post-launch optimization. Maintain documentation for business processes, system functionality, and governance standards. Data Governance, Security and Compliance : Lead CRM data governance initiatives to ensure data integrity, consistency, privacy, and responsible stewardship of donor and alumni information. Develop and implement policies, standards, and procedures related to data access, security, and compliance - aligned with broader university initiatives and best practices. Promote a culture of accountability and care in managing constituent data. Leadership & Team Development: Provide leadership, coaching, and performance management for a team responsible for CRM support, user experience, and business solutions. Build a collaborative, customer-focused culture centered on continuous improvement and innovation. Support recruitment, retention, succession planning, and professional development, and manage vendor and external partner relationships as needed. Campus & Stakeholder Engagement: Serve as a key partner to advancement leaders, campus representatives, and Central Services teams across the UT System. Facilitate meetings, presentations, and communications that translate complex technical topics into clear business value, and represent UTFI on committees, working groups, and strategic initiatives related to advancement technology and operations. Required Education and Experience The candidate who fills the Senior Director of CRM Systems position is required to have ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Beyond the Numbers: Engineering Recruiting Excellence Through Quality, Data, and Team Empowerment](https://www.wearedevelopers.com/videos/1491-beyond-the-numbers-engineering-recruiting-excellence-through-quality-data-and-team-empowerment) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)