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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT professional - **Company:** Stefanini - **Location:** Chicago, IL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, Microsoft Outlook, Software as a Service, Collaborative Software, Computer Literacy, Desktop Computing, Microsoft Office, Microsoft SharePoint, Wi-Fi Technology, Okta, ServiceNow IT Service Management, Workspace ONE, Os Ticket, Laptops, SentinelOne Expertise, Servicenow - **Published:** August 25, 2026 - **Apply:** https://www.dice.com/job-detail/db7e3380-c47e-4796-8cff-5697cb5afd3c ## About the Role Highly experienced IT professional with over 5 years in various industries, including retail, corporate luxury, and fashion. Possesses a strong focus on excellent communication, user empathy, and providing "white glove service" to all employees. Proven ability to administer and manage Active Directory, Office 365, and a wide range of SaaS applications. Skilled in SSO/MFA administration (Okta), MDM (Workspace One), and efficient ticket resolution (ServiceNow). Seeking a challenging role where extensive technical expertise and commitment to user satisfaction can be leveraged. Executive Support: Provide immediate and proactive "white glove service" to C-level executives and their assistants, anticipating needs and ensuring seamless IT operations.Technical Support: Offer Level 2 and 3 technical supports for a diverse user base across multiple locations, including remote and on-site assistance.Device Management: Oversee device management for both Mac and PC laptops, iPhones, iPads, and monitors using Workspace One.IT Ticketing & Workflow: Manage IT ticketing systems (ServiceNow) from resolution to process improvement, ensuring efficient tracking and automation.Asset Management: Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance.Onboarding & Offboarding: Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes.Documentation & Training: Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment.Project Management: Participate in IT renovations, moves, buildouts, and implementation of new systems.Mobile Device Management: Support company cell phone troubleshoots, including upgrades, and line transfers.Collaboration Tools: Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar).May need to be available to provide support at other client locations as neededOther duties as assigned Skills & Expertise:Point of Sale ExperienceOperating Systems: Mac, Windows (Hybrid OS environments)Directory Services: Active Directory and Office 365SaaS Applications: Zoom, Teams, Adobe Creative Cloud and SharePointSSO/MFA: OktaMDM: Workspace OneTicketing Systems: ServiceNowMonitoring: SentinelOne, ZscalerNetworking: Data and WiFi networksHardware: Desktops, Laptops, Printers, iPhones, iPads.Point of Sale Experience What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL Foundations ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)