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# Technical Support Engineer 1 - Round Rock, Texas

- **Company:** Dell Technologies Inc.
- **Location:** Round Rock, TX, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $78,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Linux, Networking Basics, Storage Technologies, Server Operating Systems & Platforms, Vmware
- **Published:** August 25, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27961616/Technical-Support-Engineer-1-Round-Rock-Texas-Texas-Round-Rock-1312

## About the Role

* Knowledge of server and storage hardware
 * Knowledge of general networking (and current Server Operating systems (such as Windows, Linux or VMWare)
 * Strong customer focus and communication skills
 * 2 to 5 years of related experience
 * Ability to take on shift work including holidays, weekends.

Desirable Requirements

 * Bachelor's degree or equivalent experience
 * Relevant industry certifications (such as A+, CCNA or VMWare)

## Description

As a Technical Support Engineer 1 , you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors on shifts that include evenings and weekends, you will:

 * Identify, troubleshoot and recommend solutions to enterprise problems - applying diagnostic techniques as necessary and keeping the customer informed throughout
 * Perform case management functions to keep cases up to date and accurate
 * Identify, research and input unique or recurring customer problems
 * Provide timely responses to customer escalations
 * Own customer issue to resolution.


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