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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Product Manager - **Company:** Nicklaus Children's Hospital - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Information Systems, User-Centered Design, Web Content Accessibility Guidelines, Usage Analysis, Enterprise Software Applications, Technical Debt, Information Technology - **Published:** August 25, 2026 - **Apply:** https://mch.taleo.net/careersection/2/jobdetail.ftl?job=301744 ## About the Role * Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field (OR) 7 years of related experience * 4-7 years of product management experience for digital products, enterprise applications, or I.T. platforms * 3-5 years working in regulated environments (healthcare preferred) with security, privacy, and compliance considerations, * Master's degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field preferred. * Certified Scrum Product Owner (CSPO) or equivalent preferred; demonstrates agile product management competency. * PMP/PMI-ACP/ SAFe POPM (or similar) preferred to support delivery planning and cross-team execution. * Demonstrated ability to define product strategy and translate vision into an actionable roadmap and prioritized backlog. * Strong user-centered design mindset; ability to incorporate patient, caregiver, and clinician feedback into requirements. * Experience with analytics and experimentation: defining KPIs, usage funnels, adoption metrics, and success criteria. * Ability to write clear user stories, acceptance criteria, and release notes; comfort with ambiguity and iterative delivery. * Proficiency collaborating with engineering, UX, and data teams; working knowledge of APIs, integrations, and system constraints. * Strong stakeholder management and executive communication; able to align diverse priorities to a shared plan. * Knowledge of healthcare workflows and digital patient experience (portals, scheduling, check-in, messaging, telehealth) preferred. * Understanding of privacy/security concepts (HIPAA), accessibility (WCAG), and change management in clinical settings ## Description The IT Product Manager owns the strategy, roadmap, and lifecycle for assigned I.T. products and systems with a strong focus on patient experience and clinical/operational outcomes. Partners with leadership and cross-functional teams (engineering, design, analytics, operations, compliance, and marketing/communications) to discover needs, prioritize investment, define success metrics, and deliver new features and improvements. Uses qualitative feedback and quantitative usage statistics to guide decision-making, measure adoption, and continuously optimize performance, reliability, usability, and value delivered to patients and end users. Job Specific Duties * Defines and maintains product vision, strategy, and multi-quarter roadmap for assigned I.T. products and systems, centering patient experience and measurable outcomes. * Conducts discovery with patients, caregivers, clinicians, and operations to understand problems, validate opportunities, and identify unmet needs. * Translates strategy into a prioritized backlog (epics/stories) with clear acceptance criteria, dependencies, and release plans. * Partners with UX to define journeys, prototypes, usability testing, and accessibility requirements; ensure solutions are intuitive and inclusive. * Collaborates with engineering and architecture on feasibility, tradeoffs, technical debt, integrations, and performance/reliability requirements. * Defines success metrics (KPIs/OKRs) and analyzes usage statistics, conversion/adoption, and user feedback to guide iteration and optimization. * Coordinates go-to-market/change management with marketing/communications, training, support, and operations; crafts clear release notes and enablement materials. * Facilitates cross-functional rituals (planning, grooming, sprint reviews) and removes blockers through proactive stakeholder alignment. * Ensures product decisions and releases adhere to security, privacy, regulatory, and governance standards; partners with compliance and security teams as needed. * Manages vendor relationships when applicable (contracts, roadmaps, SLAs) and advocates for enhancements aligned with organizational priorities. * Reports roadmap progress, risks, and outcomes to leadership; recommends investment decisions based on impact, effort, and strategic fit. ## Related Videos - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Microservices? 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